Location: Canada
Department: Product & Business Analysis
Employment Type: Full-Time
Reports to: Director, Digital Transformation
POSITION OVERVIEW
This role demands a professional capable of managing multiple concurrent workstreams, including managed services engagements, internal transformation initiatives, and emerging technology programs, while maintaining clear communication, accountability, and stakeholder alignment across all levels.
KEY RESPONSIBILITIES
Project Governance & Delivery
- Provide end-to-end project governance across client engagements, including managed services contracts and client program deliverables
- Develop and maintain project trackers, risk registers, status reports, and governance documentation
- Manage project scope, schedule, and budget; flag deviations and escalate as required
- Ensure all project activities comply with SOW terms, including scope classification and timesheets
- Own the delivery of project milestones and maintain accountability across all team members
Stakeholder Management
- Serve as the primary point of contact for client stakeholders, including senior technical leads and business decision-makers
- Facilitate standup meetings, steering committee sessions, and client review meetings
- Prepare and present project status updates, escalation reports, and executive briefings
- Manage multi-stakeholder approval workflows, ensuring proper sign-off processes are followed
Team Coordination
- Coordinate with cross-functional teams including ITSM leads, technical architects, application support leads, and business analysts
- Clarify task ownership, remove blockers, and drive accountability across delivery teams
- Manage resource planning and assignment within active engagements
- Support onboarding of new team members and ensure alignment with project standards
Program & Initiative Management
- Manage concurrent workstreams across diverse programs, including:
- Maintain awareness of strategic priorities and align project activities to organizational goals
Risk & Issue Management
- Proactively identify, log, and manage project risks, issues, and dependencies
- Develop mitigation strategies and ensure timely escalation to appropriate stakeholders
- Maintain a living risk register and ensure action owners are accountable
Documentation & Reporting
- Produce governance documents including project charters, SOW reference guides, timesheet guidelines, and meeting agendas
- Maintain accurate and version-controlled project records
- Deliver regular status reports and post-meeting summaries to internal and client leadership
REQUIRED QUALIFICATIONS
- 4+ years of experience in project management, preferably within a professional services or consulting environment
- Demonstrated experience managing client-facing engagements and operating in an embedded or resident PM capacity
- Strong understanding of project governance frameworks, SOW management, and billing/scope classifications.
- Experience coordinating cross-functional technical teams (ITSM, cloud, application support, etc.)
- Proficiency with project management tools and documentation platforms such as Jira, Azure Devops, Microsoft Planner and Miro.
- Excellent written and verbal communication skills in English; ability to communicate with senior stakeholders with ease.
- Strong organizational skills with the ability to manage multiple competing priorities simultaneously
PREFERRED QUALIFICATIONS
- PMP, CAPM, or equivalent project management certification
- Experience in IT managed services, infrastructure, or enterprise technology environments
- Familiarity with ITSM frameworks (e.g., ITIL) and ticketing systems
- Exposure to AI/emerging technology initiatives or transformation programs
- Experience working with enterprise clients in regulated or complex stakeholder environments
CORE COMPETENCIES
- Leadership & Accountability
- Stakeholder Communication
- Analytical & Critical Thinking
- Conflict Resolution & Escalation
- Governance & Compliance
- Adaptability & Initiative
- Risk Management
- Documentation & Reporting
