Job Overview Summary The purpose of this role is to lead the company's customer-facing product implementations as well as support internal organizational initiatives. The Project Manager is responsible for the direction, coordination, and completion of all projects/implementations while remaining aligned with overarching goals and priorities.
Job Duties & Responsibilities - Orchestrate and drive the successful and timely completion of tasks to achieve customer organizational goals, including the identification and mitigation of risks and issues which may impact the project.
- Work with the customer to understand their current state processes, goals, and priorities in order to provide implementation strategy, scope, rollout, and staffing recommendations.
- Communicate effectively and build strong relationships with all project stakeholders, including project sponsors, subject matter experts, and project team members in a timely and consistent manner.
- Review and monitor project work to ensure forward progress is made and work is completed on time and within budget.
- Identify, monitor, and communicate project-related risks or issues and mitigation plans including scope changes that may arise during the implementation.
- Facilitate, coordinate, and arbitrate cross-functional discussions and decisions with subject matter experts within key functional areas.
- Ability to understand the organization's strategic priorities and adapt project timelines and tasks accordingly
- Lead onsite and offsite meetings and training events.
- Work with customers to review and validate application configuration options and lead workflow and process development conversations.
- Drive data migration activities, including data mapping, validation, and issue resolution.
- Drive internal projects and process improvement initiatives to completion, ensuring team members stay on track, risks are identified, and issues are resolved in a timely manner.
- Share and encourage others to share and use the lessons learned from project work in order to identify and implement process improvements.
- Contribute to our implementation and software documentation.
- Act as expert resource for Product Support Specialists, Business Analysis, and other departments in all functional and content areas associated with a project.
- Contribute project experience to the knowledge library.
- Perform other job-related duties as assigned.
Location This role is open to candidates working remotely in the United States.
Basic Qualifications - Bachelor's Degree or relevant experience
- 5-8 years of experience managing medium to large-scale implementation projects using a standard project management methodology
- Experience identifying and implementing process improvements
- Ability to present and lead customer-facing group discussions with confidence and conciseness
- Ability to effectively negotiate and build consensus with various audiences and manage project activities
Preferred Qualifications - Project Management Certification (PMP)
- 2 years of experience in the clinical research industry
- Prior managerial experience
- Proven organizational skills including attention to detail and multi-tasking skills
- Ability to travel up to 25%
- Excellent verbal and written communication skills
- Strong working knowledge of Microsoft Excel, Word, and PowerPoint
- Experience using MS Project and MS Access
- Business analysis experience in process definition, gap analysis, and workflow design
- Data migration experience including data mapping and validation
Physical and Mental Requirements - Sit or stand for extended periods of time at stationary workstation
- Regularly carry, raise, and lower objects of up to 10 Lbs.
- Learn and comprehend basic instructions
- Focus and attention to tasks and responsibilities
- Verbal communication; listening and understanding, responding, and speaking
The base salary range for this role is $77,000 - $131,000. Note that salary may vary based on location, skills, and experience and may vary from the amounts listed above. This position may also be eligible for a variable bonus in addition to base salary as well as health coverage, paid holidays, and other benefits.
