Job Summary

Job Description

Project & SLA Management

• Manage activation SLAs and delivery timelines, assessing scope changes for schedule impacts and proactively communicating risks.

Risk & Issue Management

• Identify, escalate, and mitigate risks that could impact installation timelines or customer commitments.

• Develop and execute mitigation strategies to ensure continuity of delivery.

Stakeholder Alignment & Accountability

• Drive accountability across cross-functional teams including Sales, Engineering, ACP, Construction, TTU and Service Assurance.

• Serve as escalation point for both internal and customer-facing concerns.

Operational Excellence & KPI Ownership

• Act as a subject matter expert to support performance improvements across the team.

Process Improvement

• Identify and lead process improvements that enhance delivery efficiency, reduce cycle times, and improve customer outcomes.

Technical & Network Operations Support

• Support network infrastructure lifecycle activities including installation, testing, and maintenance of headend and network equipment.

• Coordinate quality control testing and performance validation to ensure signal integrity and reliability.

• Maintain system documentation, logs, and operational records aligned to compliance and operational standards.

• Support deployment of new technologies aligned to business and customer requirements.

Technical & Functional Expertise

• Strong understanding of workflow management systems, Ethernet products, and deployment standards.

• Ability to independently analyze and resolve complex problems with minimal escalation.

Customer Experience Excellence

• Builds trusted relationships with customers, ensuring transparency, ownership, and timely follow-through.

• Actively communicates next steps, manages expectations, and de-escalates issues when needed.

Execution & Results Orientation

• Demonstrates urgency, accountability, and commitment to delivering results while simplifying processes.

Innovation & Continuous Improvement

• Proactively identifies opportunities to improve tools, systems, and processes to drive better outcomes.

Collaboration & Communication

• Communicates effectively across stakeholders and fosters a positive, solutions-oriented team environment.

Professional Integrity & Accountability

• Demonstrates strong ownership, professionalism, and adherence to company policies and standards.

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

• Win as a team make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Support a culture of inclusion in how you work and lead.

• Do what's right for each other, our customers, investors and our communities.

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Compensation

Comcast intends to offer the selected candidate base pay within the posted range for this role at the time of posting dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Certifications (if applicable)

Relevant Work Experience