The Client Program Office (CPO) job description for the role of Program Manager Vice President at State Street, focusing on managing large and complex onboarding projects for clients primarily in the Back Office Asset Manager, Asset Owner, and Insurance Division. This high-profile leadership position involves extensive interaction with executive-level internal and external management parties.
Role and ResponsibilitiesThe Program Manager is responsible for planning, organizing, and directing project completion to ensure timely, on-budget, and within-scope delivery. This role acts as the primary liaison with clients and program management teams, leveraging knowledge of client service scopes to optimize project onboarding execution.
Key duties include driving governance with stakeholders, developing and maintaining project documentation such as project plans, status trackers, issue logs, runbooks, and executive reporting.
The Program Manager also oversees project closure activities involving scope services, contracts, solution delivery, and post-conversion phases. Managing subordinate project managers to deliver end-to-end client solutions is a critical component of the role. Additionally, the role involves leading governance meetings, maximizing resource contributions, escalating issues to executive-level management, and participating in hiring and training team members. Contribute to group and/or company-wide initiatives or special projects designed to improve efficiency and client experience.
Prerequisites / Qualifications
- 15+ years of relevant financial services industry experience, particularly with Back Office Fund Accounting, Custody, and operational onboarding.
- Proven track record of managing successful large, complex programs or projects, including managing other project manager resources.
- Essential skills include effective leadership, organizational capabilities, strong analytical skills, attention to detail, self-motivation, relationship management, excellent communication skills, time management, and the ability to navigate large organizations and collaborate with diverse stakeholder experience.
Education and Technical Skills- Undergraduate degree or equivalent four-year certification is required. Technical proficiency with PC skills such as Excel, PowerPoint, Word, and beneficial experience with Jira and/or Microsoft Project is beneficial.
- Presentation development skills and a PMP certification are considered advantageous.
Additional Information- The position operates under a hybrid work schedule requiring four days in the office and is based in the Boston area, specifically Quincy, Massachusetts
Salary Range: $110,000 - $188,750 Annual
The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.
Employees are eligible to participate in State Street's comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.
For a full overview, visit https://hrportal.ehr.com/statestreet/Home.
