Project Lead

Keylent, Inc.

$80K — $110K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of project management experience.
  • Strong understanding of project control metrics.
  • Experience in creating functional and technical specification documents.
  • Proven ability to handle project-related issues proactively.
  • Familiarity with SLA's, KPI's, and OLA's in a project environment.

Responsibilities

  • Initiate, plan, execute, and complete small projects.
  • Lead daily customer interactions and proactively address issues.
  • Track and allocate project tickets to resources for timely resolution.
  • Drive continuous improvement in delivery processes.
  • Assist in risk management and participate in quality reviews.
  • Create and monitor project plans while analyzing control metrics.
  • Act as the main point of contact between the delivery team and stakeholders.

Benefits

  • Opportunity for remote work flexibility.
  • Professional development and mentoring opportunities.
  • Exposure to a diverse range of project management tasks.
  • Engagement in knowledge management practices.
  • Supportive team environment fostering collaboration.
Full Job Description
Visa status: U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. Tax Terms: W2, 1099 Corp-Corp or 3rd Parties: Yes To ensure successful initiation, planning, execution, control and completion of a small or a less complex project through monitoring, tracking and analyzing project control metrics. Lead project development, production support and maintenance activities. Ensure timesheets and invoicing processes are completed on or before the deadline. Lead the customer interface for the project on an everyday basis, proactively addressing any issues before they are escalated. Create functional and technical specification documents. Track open tickets/ incidents in queue and allocate tickets to resources and ensure that the tickets are closed within the deadlines. Ensure analysts adhere to SLA's/KPI's/OLA's. Ensure that all in the delivery team, including self, are constantly thinking of ways to do things faster, better or in an economic manner. Assist Project Manager in Risk Management and participate in quality reviews and implement quality norms. Lead and ensure project complies with Software Quality Processes and is adhering to the defined timelines. Draft initial charter and project plan, create and review functional and technical specification documents. Monitor, track and analyse project control metrics. Review and consolidate project (over all the modules) status reports and lead and perform all activities related to maintaining successful knowledge management including re usage, accuracy and efficiency. Serve as the single point of contact for the team to the project stakeholders. Promote team work, motivate, mentor and develop subordinates. Provide application production support as per process/RACI (Responsible, Accountable, Consulted and Informed) Matrix.

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