Position SummaryThe Project Director is responsible for managing the day-to-day operations of the project team, with a focus on driving growth across all service lines by creating and implementing customer-centric operational processes. This role is responsible for driving revenue through relationship management, improving operational consistency, streamlining processes, and helping teams identify revenue opportunities through exceptional operational performance.
Key Responsibilities- Develop, prepare, and execute an overall customer-centric operational plan
- Lead the effort to create scalable, consistent operational processes across the organization
- Help train operations teams on newly developed processes, especially those related to industries with significant business interruption exposure
- Maximize revenue opportunities through strong operational support and collaboration with the business development team
- Prospect and set appointments as needed
- Work closely with internal team members to capitalize on revenue-generating synergies
- Prepare estimates and close point-of-sale project opportunities when necessary
- Oversee the day-to-day operations and profitability of each assigned or sold project
- Assist with collection efforts
- Partner with the business development team to support client communication and resolve issues when needed
- Communicate effectively in high-stress situations
- Maintain memberships in relevant industry organizations, as applicable
- Utilize and manage CRM tools to keep client information and activity records current
- Support operational selling efforts by providing internal support, including documentation, communication, expectation setting, and job site assistance when needed
- Maintain and fulfill corporate reporting requirements
- Perform other duties as assigned
Qualifications- 10+ years of experience in similar roles
- Strong analytical skills with exceptional attention to detail, accuracy, and accountability, balanced with sound business judgment
- Excellent written and verbal communication skills
- Strong presentation skills
- Strong interpersonal skills and the ability to build trusted relationships
- Collaborative mindset with a demonstrated record of proactive communication
- Proficiency in Microsoft Office Suite, including Excel and PowerPoint
- Proven ability to work independently and collaboratively in a high-pressure, on-call environment with changing priorities
- Willingness to work outside of normal business hours
Compensation and BenefitsAs the Project Director, you will receive a competitive salary based on experience, which can be discussed during the interview process. Benefits include paid employee life insurance, optional medical, dental, and vision coverage, 401(k) plan, generous paid time off, and additional benefits offered.
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