The project coordinator role will be responsible for developing quick, high-level resolution to our customer's warranty related issues. This role will work within the Siemens SI EA business unit and will support products such as: medium voltage switchgear, low voltage switchgears, transformers, e-houses and others. This position is a hybrid role located in Wendell, NC.
You'll make an impact as you: - Lead high level customer resolution by orchestrating interactions between engineering, research and development, project management, sales, manufacturing and other departments.
- Ensure track and manage multiple warranty cases.
- Close them on-time identifying priorities.
- Provide proactive communication on Case status to internal and external stakeholders.
- Devise solution driven approaches to expedite and manage timely closure of Warranty cases.
- Follow and adhere to customer defined contractual timeline to respond to cases and providing daily/weekly updates.
- Engage proactively with Project Management, Engineering, Quality, Application engineering and other teams.
- Work with our factories and quality teams to develop and implement corrective and preventive actions.
- Improve departmental processes by reviewing best practices and looking for ways to improve the overall structure through efficiency enhancements and other methods.
- Provide frequent updates to all stakeholders during the correction steps for the customer.
- Work closely with field service teams and vendors to align on materials and methods of correction
- Demonstrate ownership in driving resolution for our customers in a timely fashion and in addition, also performing resolution in the most cost-effective way to ensure visibility of after delivery cost reduction for Siemens.
You'll win us over by having the following qualifications: Basic Qualifications:
- Bachelor's degree
- 1+ years of project management or customer service experience
- Ability to travel up to10% to resolve high profile customer issues
- Applicants must be authorized to work in the US without the need for sponsorship now or in the future.
Preferred Qualifications:
- 1+ years of experience in the Power Distribution area
- Ability to manage construction software like BIM, COMPASS, ProCore Etc.
About Siemens: We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.
Our Commitment to Diversity, Equity, and Inclusion: We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEI here.
Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.
You'll Benefit FromSiemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
The pay range for this position is $61,547 - $105,509 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.
