Job Details

Role Summary:

The Project Coordinator, Delivery Solutions Manager is a key team member who coordinates and drives the accurate and timely delivery of critical compliance, cybersecurity, and information security priorities across a mid-sized, cross-functional team. This position serves as the central delivery solutions lead - managing dependencies, aligning contributors, and ensuring key protection initiatives are executed with discipline and accountability to safeguard systems, operations, and clients.

Key Responsibilities:

• Coordinate and lead delivery of compliance, cybersecurity, and information security initiatives across multiple work streams, ensuring priorities are clearly owned, tracked, and completed on schedule.
• Manage and align cross-functional contributors by assigning work, reviewing progress, managing performance, and supporting the development of team members involved in delivery - operating within established guidelines to drive consistent outcomes.
• Oversee cross-team handoffs, escalation paths, and dependency management to reduce delivery disruptions, protect execution timelines, and maintain clear accountability across all active security and compliance workstreams.
• Drive resource allocation, staffing coverage, and work prioritization within budget guardrails to maintain delivery momentum and ensure continuous progress on critical cybersecurity and compliance obligations.
• Establish and maintain delivery routines - including weekly planning, status tracking, risk escalation, and operational reviews - to improve visibility, strengthen execution discipline, and keep stakeholders informed on progress against key priorities.
• Lead resolution of delivery blockers and operational issues by leveraging data, established policies, and cross-team coordination; escalating exceptions with clear options and recommendations when required.
• Shape and improve delivery processes, onboarding, cross-training, and tooling to increase throughput, reduce risk exposure, and confirm adherence to privacy, security, and compliance controls that protect Cencora's systems, operations, and clients.

Priorities Include:

• Dedicated Production & Infrastructure Support Lead a dedicated production and infrastructure support function that shields current SMEs from operational noise - enabling them to focus on high-priority ICS business deliverables, accelerate client support outcomes, and consistently meet business growth KPIs.

• Operational Standardization & Coverage Maturity Standardize runbooks, establish clear SLAs, and implement targeted tooling enhancements to stabilize throughput, strengthen 24/7 on-call coverage, and deliver consistent, audit-ready outcomes that align with ICS growth objectives and compliance requirements.

• Operational Controls & Delivery Excellence Establish and continuously mature operational controls, structured delivery routines, and process improvements - driving reliability, reducing risk, and building a scalable foundation that supports long-term team performance and business demands.

Qualifications:

Education

• Bachelor's degree in Computer Science, Software Engineering, Systems Engineering, Information Technology, Information Systems, or a related field - or equivalent experience required.

Experience

• 5+ years of experience in support engineering, technical operations, production support, systems engineering, site reliability engineering, or a related field required.
• 2+ years of experience in a coordination, delivery leadership, or people management capacity required.
• Prior experience identifying and creating solutions of delivery blockers and operational issues
• Experience working within a large enterprise level IT Operation environment
• Experience driving reliability, reducing risk, and building a scalable foundation that supports long-term team performance and business demands.
• Ability to work well both independently as well as within a team oriented environment
• Well versed at working within and leading a dedicated production and infrastructure support function
• Ability to improve delivery processes, onboarding, cross-training, and tooling to increase throughput, reduce risk exposure, and confirm adherence to privacy, security, and compliance controls
• Excellent written and verbal communication skills
• Exceptional time management, team collaboration skills to work successfully with business leaders

Preferred Certifications

• IT Service Management (e.g., ITIL)
• Cloud Platforms (e.g., AWS, Azure)
• Reliability Engineering
• Agile / Project Delivery (e.g., PMP, SAFe, CSM)

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Full time