As a Salesforce Developer, you'll be responsible for the development, design, and implementation of customizable CRM solutions supporting a large-scale contact center environment. Responsibilities for this position include but are not limited to:
- Work with colleagues, customers, and end users to define technical requirements for new projects and any future enhancements.
- Ensure that technical requirements tie back to established customer requirements and performance goals, and that technical direction is consistent with long-term strategy.
- Take ownership of release cycles to implement and deploy new/updates to existing applications and code.
- Hold overall technical responsibility for the technical aspects of the project environments.
- Compile internal development guidelines/standards for the development team and ensure the team follows those standards.
- Collaborate with developers on other systems to integrate across the business.
- Ensure proposed solutions adhere to established security guidelines and standards throughout the application lifecycle.
- Proven record of delivering business value by leveraging technology, with the ability to communicate strategic technical concepts at an executive level.
- Devise a training plan for the development team for a smooth transition to Maintenance & Operations.
- Excellent written and verbal communication skills.
Salesforce:- Strong knowledge and working experience in Service Cloud and Experience Cloud.
- Participation in each phase of full Salesforce.com lifecycle implementations.
- In-depth understanding of the capabilities and constraints of the Salesforce platform.
- Strong hands-on experience writing Apex programming, Visualforce pages, Apex triggers, Aura Components, and Lightning Web Components.
- Experience implementing solutions using configuration (no-code) tools such as Flows, Process Builder, and Workflow Rules.
- Work with technical managers, architects, and business stakeholders to gather requirements and drive implementation of technical solutions.
- Hands-on experience integrating Salesforce with cloud-based and on-premises applications using standard and custom REST APIs.
- Strong experience with core web technologies including HTML5, JavaScript, jQuery, and web services (REST & SOAP, JSON & XML).
- Hands-on experience implementing authentication protocols (OAuth) to integrate third-party applications.
- Demonstrated experience with Batch Apex and/or Scheduled Apex development.
- End-to-end ownership of technical aspects of a Salesforce.com program: data migrations, data quality, systems integrations, third-party applications, AppExchange products, and custom development.
- Define, communicate, and manage technical change management (e.g., release) processes for Salesforce technology efforts.
- Assess Salesforce architecture and provide secure, high-performance technical solutions on the platform.
- Design and document technical architecture solutions that span multiple platforms, including integration and authentication across systems.
- Support SFDX development, branch management, merging, and code deployment activities using a CI/CD process.
- Identify risks and issues from a technical perspective.
RequirementsRequired Skills:- Demonstrated hands-on experience with Salesforce, including SFDX and the Salesforce Development Lifecycle.
- 6+ years of strong Salesforce development experience.
- 4+ years of experience developing within the Salesforce platform using Apex, Visualforce, Lightning Web Components (LWC), Aura, HTML5, and JavaScript.
- 5+ years of experience working with Service Cloud.
- 5+ years of experience working with Salesforce Digital Experience Sites.
- Strong experience migrating from Classic to Lightning.
- Experience migrating legacy Visualforce portals to Digital Experience Sites.
- 5+ years of experience with GoMeddo Scheduling customization, or equivalent experience with similar scheduling products.
- 5+ years of experience with Conga Composer.
- 3+ years of hands-on experience with Salesforce Lightning, including LWC.
Preferred Skills:- Salesforce Certified Platform Developer II
- Salesforce Experience Cloud certification
Other Desired Skills/Qualifications:- 5+ years of experience working with Service Cloud and/or Health Cloud
- 2+ years of experience with API integrations and Single Sign-On (SSO) implementations
- Experience using Azure DevOps or comparable tools for requirements tracking, CI/CD, or release management
- Exposure to data migration and/or cloud integration projects
- Salesforce Certified Platform Developer I and Salesforce Certified Administrator
- Additional experience that is beneficial but not required, including familiarity with governmental processes and compliance, including prior experience with FedRAMP-compliant tools and environments
