Program Representative

Electric Boats • $90K — $110K *
Groton, CT 06340In-Person
Information Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • High School Diploma or equivalent
  • 3+ years of direct ServiceNow development experience, including 6 months in on-prem environments
  • ServiceNow Certified System Administrator (CSA)
  • Understanding of ITIL or related service management frameworks
  • Additional certifications preferred (CAD, CIS in relevant modules)
  • Advanced knowledge of ServiceNow architecture and scripting
  • Experience with PowerShell, Python, or other automation tooling

Responsibilities

  • Design and implement ServiceNow solutions, including custom applications and integrations
  • Maintain and enhance key modules like Incident, Change, and Service Catalog
  • Customize UI policies, business rules, and server scripts
  • Manage ServiceNow infrastructure, including upgrades and performance tuning
  • Ensure platform security and compliance are maintained
  • Troubleshoot and resolve complex technical issues
  • Collaborate with teams to translate business needs into technical solutions
  • Document designs, release notes, and configuration changes

Benefits

  • Opportunity for mentorship and professional development
  • Engagement in cross-functional collaboration
  • Hands-on experience with cutting-edge platform technology
  • Involvement in high-security and compliance-focused projects
Full Job Description
Overview

The Senior ServiceNow Developer is responsible for designing, developing, and maintaining an on-premises ServiceNow platform to support enterprise workflows, automation, and operational efficiency. This role requires deep technical expertise in ServiceNow architecture, hands-on development experience, and strong collaboration skills with cross-functional teams, system owners, and stakeholders. The candidate will serve as a technical expert for on-prem environments, ensuring platform stability, security, and high-quality solution delivery.

Key Responsibilities:
  • Design, develop, and implement ServiceNow solutions in an on-premises environment, including custom applications, integrations, workflows, and automation.
  • Maintain and enhance core modules such as Incident, Change, Problem, Service Catalog, CMDB, Discovery, and custom applications.
  • Customize and configure UI policies, business rules, client scripts, server scripts, and platform workflow components.
  • Manage and maintain ServiceNow infrastructure, including upgrades, patching, instance configuration, and performance tuning.
  • Ensure platform security, compliance, and governance practices are consistently applied.
  • Troubleshoot and resolve complex technical issues, platform defects, and performance bottlenecks.
  • Collaborate closely with functional teams to gather requirements, refine user stories, and translate business needs into technical solutions.
  • Document technical designs, release notes, architecture, and configuration changes.
  • Mentor junior developers, share best practices, and contribute to team knowledge development.


Qualifications

Required:
  • High School Diploma or equivalent
  • 3+ years of direct ServiceNow development experience, with at least 6 months supporting on-prem environments.
  • ServiceNow Certified System Administrator (CSA)
  • Understanding of ITIL or related service management frameworks.

Preferred:
  • Additional certifications preferred (CAD, CIS in relevant modules).
  • Advanced knowledge of ServiceNow architecture, scripting, and platform configuration.
  • Experience supporting high-security or isolated network environments.
  • Experience with PowerShell, Python, or other automation tooling used in integrations.


Skills

  • Hands-on experience with ServiceNow administration, module configuration, and workflow creation.
  • Excellent troubleshooting skills and ability to diagnose issues across application layers.
  • Strong communication abilities with technical and non-technical stakeholders.

About Electric Boats

General Dynamics Electric Boat Careers

There has never been a better time to join the global team of General Dynamics Electric Boat professionals—a leading force in the defense industry known for innovation and quality.

Work You’ll Do

Join General Dynamics Electric Boat's market-leading team to help advance the future of submarine and naval capabilities for the United States and its allies. Transform defense strategies and contribute to national security with the best minds at General Dynamics Electric Boat. This company stands at the forefront of technology, industry expertise, and digital innovation. Lead from a unique position in the marketplace, leveraging deep industry knowledge and cutting-edge technology. Work with a global team of business and technology advisors to help navigate complex engineering challenges and deliver superior results. Collaborate with dedicated professionals who are experts in their fields – a community that fosters leadership, diversity, and professional growth.

Introducing the General Dynamics Electric Boat Professional Development Programs

The team is building a market-leading professional development program to help employees master their career paths within the defense industry.

Do Innovative Work

Join a group renowned for its commitment to quality and innovation—dedicated professionals working at the intersection of technology, industry expertise, and digital innovation.

Drive Innovative Solutions

Deliver targeted solutions through a depth and breadth of engineering experience and innovation that’s second to none.

Be Part of a Great Team

Engage in wide-ranging projects utilizing cutting-edge technology and harness the unparalleled capabilities, global scale, and joint solution development of a powerhouse team.

Future-proof Your Career

Advance as far as your ambition takes you with near-limitless opportunities to grow your career with unmatched training, development, and certification support.

Explore

Discover how General Dynamics Electric Boat is leading the way towards modernizing defense technology and enhancing global security.

The General Dynamics Electric Boat Edge

The combined service capabilities, global scale, and joint solution development help clients and governments overcome challenges and lead advancements in their sectors. Clients and partners globally look to General Dynamics Electric Boat for new strategies and robust solutions to drive innovation and leadership in the defense sector. Bringing together dedicated professionals, General Dynamics Electric Boat empowers teams to thrive in an era of complex technological challenges.

Stay Connected

Join the Team

Search open positions that match your skills and interests. General Dynamics Electric Boat looks for passionate, curious, creative, and solution-driven team players. SEARCH GENERAL DYNAMICS ELECTRIC BOAT JOBS

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work at General Dynamics Electric Boat.

READ CAREERS BLOG

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Learn more about Electric Boats
Industry
Manufacturing & Automotive
* Ladders Estimates

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