DescriptionTechnical Operations includes the maintenance and overhaul of our aircraft. This role will lead and oversee moderate to large technology transformation projects within Technical Services, work cross-functionally with all divisions of United, and identify critical players, roles, and root causes to define a new business process and implement it for efficiencies. This includes aircraft maintenance technicians, engineers, planners, ground equipment and facilities teams, supply chain teams, and more.
- Map out current business processes, working cross-functionally to identify the root cause, define effective solutions, and implement
- Provide technical substantiation and written process to findings, along with financial support and tracking
- Oversee projects such as Business Automation Workflow and Document Management Transformation
- Report on projects to upper management
- Determine how to proceed with projects and possible updates to those projects based on the data analytics
- Plan and implement Training and Change Management
- Track key KPIs and other metrics indicating the success of transformation projects
QualificationsWhat's needed to succeed (Minimum Qualifications):- Bachelor's degree in business, engineering or related field or equivalent work experience
- 3 - 5 years of relevant work experience
- Project, Program or Change management experience
- Knowledge of GSE/FX equipment and safety procedures
- MS Office skilled in Excel and Access to data manipulation and analysis
- Effective communication skills, both written and verbal
- Experience running complex projects
- Must be legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):- PMP in Project Management or PROSCI or other CM Certification
