Program Manager

Management Support Technology, Inc.

$110K — $130K *
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience managing complex projects in a professional services setting.
  • Expertise in project management methodologies, focusing on planning and resource management.
  • Proficiency in Microsoft Office Suite and digital collaboration tools like Teams and SharePoint.
  • Familiarity with data visualization tools such as Tableau or Power BI is a plus.
  • Strong communication skills, both written and verbal, with the ability to lead diverse teams.
  • Exceptional organizational and problem-solving abilities in high-pressure environments.
  • Bachelor's degree in a related field; advanced degree or PMP certification preferred.
  • Must be eligible for security clearance.

Responsibilities

  • Develop and implement a Project Management Plan for effective contract strategies.
  • Oversee all planning and coordination for on-time, high-quality deliverables.
  • Establish management controls to track progress and resource utilization.
  • Act as the primary point of contact for all contract communications and issues.
  • Lead operational tasks including staffing, budgeting, and reporting activities.
  • Support onboarding and training for new team members to ensure compliance.
  • Facilitate team meetings and manage digital collaboration tools.

Benefits

  • Standard business hours with some flexibility for after-hours work.
  • Opportunity for a mix of on-site and remote work.
  • Potential for travel as required by job duties.
  • Support for training and professional development opportunities.
Full Job Description
The Program Manager is responsible for the overall management, coordination, and execution of a complex professional services contract supporting requirements in engineering, portfolio management, and strategic planning activities. This role ensures disciplined work performance, technical excellence, cost effectiveness, and timely delivery of all contract requirements. The Program Manager serves as the primary point of contact for all technical and administrative matters and leads a multidisciplinary team to achieve project objectives.

Key Responsibilities:
• Develop and implement a comprehensive Project Management Plan outlining contract management strategies and processes.
• Oversee planning, coordination, technical direction, and surveillance of all contract activities to ensure high-quality and timely delivery.
• Establish and maintain management control systems to track task status, deliverables, and resource allocation; provide regular progress reports.
• Serve as the single point of contact for all contract-related communications and issue resolution.
• Lead and coordinate operational and programmatic functions, including staffing, budgeting, invoicing, and activity reporting.
• Support onboarding and training of new team members to ensure readiness and compliance with contract requirements.
• Facilitate meetings, maintain project calendars, and manage digital collaboration platforms (e.g., Teams, SharePoint).
• Ensure compliance with all relevant policies, procedures, and standards for information security, records management, and property management.
• Prepare and submit required deliverables, including transition plans, business continuity plans, and monthly progress reports.
• Respond promptly to emerging issues and provide solutions within established timelines.

Required Qualifications:
• Proven experience managing large, multidisciplinary teams and complex projects in a professional services environment.
• Demonstrated expertise in project management, including planning, resource allocation, and performance monitoring.
• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Project, Outlook), Adobe Pro, and collaboration tools (Teams, SharePoint).
• Experience with data visualization and dashboard tools (e.g., Tableau, Power BI) is preferred.
• Excellent written and verbal communication skills.
• Strong organizational, analytical, and problem-solving abilities.
• Ability to work independently and collaboratively, managing multiple priorities in a fast-paced environment.
• Bachelor's degree in a relevant field; advanced degree or PMP certification is a plus.
• Eligibility for a security clearance is required.

Work Environment:
• Standard business hours with occasional requirements for after-hours or weekend work.
• Some travel may be required.
• Combination of on-site and remote work as approved.

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