Program Manager

TheLab

$90K — $100K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4+ years of experience in Project Management, Account Management, or Production, ideally in an agency setting
  • Strong project management and organizational skills with attention to detail
  • Natural leadership abilities with strong motivation and conflict management skills
  • Comfortable using technology for planning and collaboration
  • Familiar with production processes across video, print, and digital media

Responsibilities

  • Serve as the lead point of contact between the creative team and clients
  • Oversee the end-to-end project management lifecycle from concept to completion
  • Create and maintain schedules for short-to-intermediate projects
  • Manage client communications, including status reports and follow-ups
  • Facilitate collaboration between client and creative production teams
  • Interpret and communicate strategic and tactical feedback effectively
  • Support the team with resources needed to succeed at every project stage

Benefits

  • Insurance coverage through Anthem BCBS
  • Dental and Vision insurance included
  • Unlimited paid time off (PTO) policy
  • Access to snacks in the workplace
  • Hybrid work environment with in-office days
Full Job Description
The Role:

We are hiring a Digital Project Manager to join our team. This role sits between our internal creative team and our clients, and is the lead point of contact for all briefing, feedback and scheduling. You will oversee a team responsible for creative development and execution of digital campaigns across a variety of media (paid, organic social, video & animation).

You will be responsible for ownership of your projects from brief to wrap, creating and maintaining schedules, managing all client communication and alignment, critical problem solving and ensuring that your team has what it needs to be successful every step of the way.

The ideal candidate has experience managing both strategic messaging development and creative execution. A comfort working across multiple disciplines is important, as projects can entail defining audience goals, design, animation, photo/video and animation components.

You Will Be:
  • Experienced in a hybrid account/project management/production role in an agency or in-house setting
  • Able to create and maintain schedules for short-to-intermediate length projects
  • Responsible for owning status reports, scheduling and leading videoconferences, client coordination and follow-ups, as some of your daily, routine tasks.
  • Well versed in executing campaigns across multiple platforms including print, social, display, CRM, video and digital.
  • Comfortable working with creatives with a knowledge of the creative process
  • Client partner/steward for the business relationship and a point of escalation for client issues.
  • Being a highly effective liaison between client and creative production team is a must, as well as being able to interpret and communicate strategic and tactical feedback
  • Collaborative, self-managing, and able to partner well with others
  • Proficient and comfortable using technology aids to support planning, routing and collaboration


You Are:
  • Equipped with 4+ years of experience as a Project Manager, Account Manager or Producer preferably in an agency setting
  • A natural leader with excellent motivation and conflict management skills
  • Able to own assigned projects from start to finish, ensuring successful delivery against deadlines
  • Adept and passionate about rolling with the punches of a project, and being proactive and available
  • Strong project management and organizational skills, attention to detail, accuracy and follow-up
  • Able to learn quickly and comfortable asking questions
  • Able to work well in a team setting. Ability to mentor is a strong plus
  • Familiar with production processes in video, print and digital workstreams and able to incorporate implications to schedule building and maintenance
  • Experience with creative testing is a plus


Details:
  • Currently a Hybrid work environment, with Tues-Thurs in our office in the Madison Square Park Area.
  • Salary is 90,000-100,000
  • Benefits include Insurance (Anthem BCBS), Dental, Vision, Unlimited PTO and pretty awesome snacks

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