The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Note:Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

This is a leave replacement for a fixed term duration.

Job Summary

The Program Manager, Student Services (Secondary) is responsible for a broad range of key areas, including pre-admission advising for potential B.Ed. students exploring various teacher education programs, as well as supporting current B.Ed. students with coursework, practicums, and community field experiences. This role covers diverse programs, such as the 4-year concurrent NITEP program, the 2-year Rural and Remote Education (RRED) program, the 11-month West Kootenay Teacher Education Program (WKTEP), and the 11-month Vancouver program. Additionally, the Program Manager oversees the student experience in post-baccalaureate Diploma and Certificate programs for practicing educators across multiple campuses, including Dual Degree programs.

The position requires strong communication, advising, teaching, research, and recruitment planning skills, as it involves guiding students across B.Ed. and post-baccalaureate programs, providing career advice, and resolving complex work-life challenges. The Program Manager negotiates with educational partners, including regulatory organizations, to address challenging cases. Liaising with staff, faculty, and departments across the Faculty of Education and UBC is crucial to ensuring accurate information is provided to students from diverse backgrounds. The role also involves collaborating with public and independent schools, government agencies, regulatory bodies (such as the Teacher Regulation Branch), and community organizations.

In addition to these responsibilities, the Program Manager manages conflict resolution and event coordination, while overseeing protocols related to appeals, academic and non-academic misconduct, and student complaints within Teacher Education Programs across multiple campuses. The role involves working with the UBC Ombudsperson, Early Alert, Enrolment Services, and the UBC Centre for Accessibility. The Program Manager develops and implements comprehensive strategies for programmatic orientations and enhances student services by creating effective processes and systems, working closely with colleagues in the Teacher Education Office and other units. The position draws on internal and external guidelines, policies, procedures, best practices, and past precedents to determine the best course of action for student support within the Faculty of Education and UBC.

Organizational Status

The Teacher Education Office (TEO) is the central unit responsible for overseeing Bachelor of Education enrollment across all programs and campuses within the Faculty of Education. The TEO consists of five Program Managers: two who manage practicum placements, one who oversees the Community Field Experience (Local, Rural, and International), and two who manage student services. These Program Managers work under the direction of the Associate Dean (Teacher Education) and report to the Director of the Teacher Education Office. In addition to collaborating with TEO staff, the Program Managers engage with various student service units, including Access & Diversity, International Student Development, Enrolment Services, the Ombuds Office, and other departments focused on student success and well-being. They also liaise with colleagues from other educational institutions, school districts, professional associations, accreditation bodies, and government agencies.

Work Performed

Oversight of Student Experience in BEd & Diploma/Certificate Programs (Approximately 375 Students)

• Manages the advising needs of approximately 375 Elementary and Middle Years teacher candidates by collaborating with UBC Student Services professionals, the Registrar's Office, Financial Aid, the Centre for Accessibility, and other agencies to provide comprehensive advisory need, including financial aid, academic guidance, and referrals to counseling.

• Co-manages, alongside the Program Manager of Student Services (Elementary and Middle Years), the advising needs of approximately 400 new post-baccalaureate students and educators in the Diploma/Certificate programs, as well as Internationally Educated Teachers. This includes liaising with course instructors, coordinating coursework, tailoring course sequences, and advising students on exploring alternate or additional educational options, including opportunities in other Faculties at the University.

• Provides expertise and advising on inquiries related to BEd/Diploma/Certificate program options and career-related questions (professional aspects).

• Provides consultation with finding courses for conditional admissions, offering expertise in course selection.

• Provides expertise and advising on Secondary applications, particularly those with conflicting bio data evaluations.

• Interprets policies, implements necessary changes, and creates interim reports on student success within the programs. Advises other program managers, faculty advisors, and instructors on student experiences within their respective portfolios.

• Co-manages the Integrated Case Management System under the guidance of the Director and conducts bi-weekly case conferences to address student issues across program components, including courses and practicum.

Responsibilities for Absence Management (375 Students)

• Manages the daily administration of unanticipated and anticipated absences for Secondary teacher candidates.

• Reviews absence reports submitted by students via Qualtrics, ensuring alignment with established guidelines and attendance policies.

• Prepares absence reports identifying any student of concern. Respond promptly to absence requests from teacher candidates.

• Notifies instructors, program managers, and faculty advisors as needed regarding teacher candidates' absences and time-away requests.

• Administers accommodations requested by teacher candidates, including those for medical, religious, or work-related reasons.

• Ensures compliance with the Faculty of Education’s BEd absence policy, including submission of Absence Report Form, communication with instructors/advisors/schools, etc.

• Recommends revisions to policies and practices as necessary.

• Monitors and reports on trends, emerging issues, and status updates, providing suggestions to improve students' academic success and program quality.

Program Advising (Secondary)

• Manages and co-develops dual degree programs in collaboration with UBC Faculties and units, including Home Economics Education (in partnership with Land & Food Systems), Music Education (in partnership with the School of Music), Biology Education (with the Faculty of Forestry), Math Education (with the Department of Mathematics), Physics Education (with the Department of Physics), as well as other dual degrees that are currently in development, consultation, and approval stages.

• Oversees advising for approximately 90 Dual Degree students.

• Manages the advising needs for around 90 Bachelor of Arts students pursuing minors in Education, specializing in areas such as Special Education, Interpersonal Development, Community, Adult and Higher Education, Early Childhood Education, and Language Learning and Teaching.

• Leads recruitment events for dual degree programs in Math, Physics, Music, Home Economics, Forestry, Early Childhood Education, and Technology Education, as required.

• Oversees the transition of Unclassified Students into specialized programs.

• Reviews and approves courses, transfer credits, electives, and course substitutions.

• Provides admissions consultation and guidance, in particular with dual degree and certificate and diploma students

• Manages the student experience by collaborating with Departments and units within the Faculty of Education and across UBC to create appropriate transfer credit agreements and ensure that teaching certification and specific course requirements are met.

Educational Student Association (ESA)

• Co-supervises the Education Students' Association (ESA) alongside the Program Manager of Student Services (Elementary and Middle Years), working with elected student representatives by attending monthly meetings and overseeing all ESA initiatives and events.

Specialty Program Management on Indigenous Teacher Education Program (NITEP and Non-NITEP students)

• Advises approximately 40 Indigenous teacher candidates throughout their program.

• Provides oversight and guidance within the Teacher Education Office (TEO) on complex and challenging issues related to advising, coursework, and other serious matters concerning Indigenous teacher candidates.

• Advises Indigenous teacher candidates by offering consultations and connecting them with services such as counseling, lesson and unit planning, student loans, and interim reports.

• Serves as a co-representative of the TEO within NITEP, acting as a liaison and program specialist.

• Approves transfer credits from non-UBC institutions to UBC NITEP academic records.

• Authorizes and approves course registration requests, accommodations, late withdrawals, and course drops.

• Facilitates cross-campus support in collaboration with the NITEP advisor and Director.

• Represents the TEO in Indigenous Teacher Education Advisory Committee meetings.

• Assists the NITEP Program Director and program advisors as needed, including approving program accommodations.

• Communicates with and visits NITEP off-campus field centres to provide liaison services and information sessions.

• Stays informed about current issues affecting Indigenous education, including relevant policies, legislation, and community needs.

• Incorporates knowledge of historical and contemporary challenges faced by Indigenous communities into the development of support programs.

• Promotes awareness and understanding of Indigenous perspectives on education within the department and the broader university community.

• Fosters an environment that respects and honors Indigenous ways of knowing and learning, ensuri