Essential Function:
- Program Evaluation
- Review and analyze program objectives and requirements
- Identify internal stakeholders and require organizational support
- Understand the basic technical requirements of the project
- Identify potential bottlenecks in the implementation process and solution workarounds needed to meet and exceed customer's xpectations.
- Program Development
- Communicate customer requirements
- Establish a baseline of shared objectives and expectations
- Define schedules and completion timeframes
- Ensure proactive, timely customer communication
- Plan Execution
- Position oneself as the primary client interface
- Lead Implementation Team
- Oversee configuration management and change control
- Project Tracking
- Supervise team members' documentation and task completion in relevant systems to ensure accurate status and billing trigger
- Provide accurate Project Scopes and Meeting Minutes to all stakeholders
- Provide feedback to internal organizations, including pre-sales, Finance, Product, and Provisioning, to improve internal processes.
- Conflict resolution
- Manage customer's demands and possible opposition to meet such demands
- Handle project planning according to deviations from the original schedule
- Ability to contain and deflect aggressive behaviors from customers and internal stakeholders, which may arise under high-pressure situations.
- Solution Implementation
- Document all information needed for a clean implementation and transition to maintenance teams in different countries.
- Define human and material resources to implement solutions
- Coordinate interaction between different systems and people in several countries
- Attend testing and implementation calls and online meetings.
- Adhere to customer's schedules, mostly in Latin America
- Documentation
- Manage documentation efficiently to comply with tight delivery frames
- Prepare implementation reports in standard and non-standard formats
Education Level : Bachelor's Degree, Engineering or equivalent experience in Telecom field
Work Experience: 1-3 years of customer interface experience preferably in related area
Licenses and Certifications
CCNP - Cisco Certified Network Professional
Certified Project Management Professional (PMP)-PMI
This position may be performed remotely from any of the following countries: Argentina, Colombia, Chile, Costa Rica, Ecuador, Guatemala, Mexico, or Peru.
The resource must be bilingual, with fluency in both English and Spanish.
