Job DescriptionThe Program Manager is responsible for coordination and management of all activities, resources, systems and projects during the lifecycle of long term, ongoing programs. Achievement of key business metrics spanning order through delivery of products and/or services customer specifications, scope, cost, deadlines and quality, while meeting or exceeding Smiths' financial objectives for revenue and profit and during the entire lifecycle of a program or project.
Responsibilities: Job duties to include but are not limited to;
- Leads and is responsible for all contractual and programmatic deliverables through some or all phases of the aftermarket product life-cycle: from engineering / design, to testing and qualification, to sourcing and production, to deployment and commissioning, and even into the service and warranty phases.
- Coordinates regularly with key personnel from departments such as Sales, Technology, Sourcing, Production, Quality, and Field Service to ensure deliverables are being developed on time and within budget.
- Acts as the central point of contact for customer questions, concerns, and interactions. This includes the scheduling and hosting of formal calls and meetings, plus the informal management of customer requests outside the official meetings.
- Weekly forecasting of revenue activities to ensure corporate financial targets are achieved
- Develops and manages processes for the identification and resolution of key issues. Appropriately escalates unresolved issues in accordance with the Smiths governance model.
- Conducts risk assessment of program deliverables based on impact and probability, and takes action to mediate risk. Appropriately escalates risks in accordance with the governance model.
- Monitors program readiness for achieving deliverables, and makes necessary adjustments to achieve deliverables with compliance, on time, and within budget.
- In coordination with the sales representatives, analyzes and responds to Requests for Proposals (RFP's), Requests for Quotes (RFQ's), and Requests for Information (RFI's) in accordance with Smiths criteria for program acceptance and rejection.
- Reports program status to all stakeholders including preparation and presentation of periodic status reports and monthly Program Management Reviews with the Executive Leadership Team.
- Reports and coordinates with Service Delivery teams functional KPIs and collaboratively works to continuously improve service delivery on aftermarket programs.
- Creates effective business communication encompassing technical proposals for customer requirements, business briefings, and presentations.
- Compliance with all applicable U.S. export control and security regulations.
- Complying with and promoting all relevant legal requirements & Smiths policies and procedures, including business ethics, data protection, and health & safety
- Coordinates with Service Supply chain on stocking levels and critical use parts by analyzing part trends.
- Other duties assigned
QualificationsEducation/training:- BS or BA degree in related technology or business management.
- PMP accreditation preferred.
Experience:- At least 5 years' program / project management experience. Experience with Field Service program environments.
Knowledge/skills:- Experience managing a cross-functional team indirectly.
- Experience in Field Service Delivery of Capital Equipment.
- Understanding of global business and US specific government business.
- Understanding of service KPIs and uses data analytics to drive improvements in operational availability of deployed units. Initiates and drives projects that improve overall service performance.
- Ability to implement, lead, and direct program team in use of company or industry standards for program management & related processes.
- Understanding of Service Key Performance Indicators and analyzing data for trends to drive continuous improvement.
- Experience working in a highly matrixed organization.
- Previous experience in managing Aftermarket Field Service Delivery.
Other Requirements:- Applicant must be a U.S. Person (citizen, green card holder or other permanent resident) and able to pass government background checks and/or security clearance(s).
Background: This position may require Sensitive Security Information (SSI) access and vetting via the TSA. If required, applicant must successfully pass a federal background investigation. This position may require a U.S. Personal Security Clearance.
