GRADE 25
LOCATION OF POSITION6776 Reisterstown Road
Baltimore, MD 21215
POSITION DUTIES This position serves as Senior Program Manager III, providing executive leadership and operational oversight for the Department of Public Safety and Correctional Services' Information Technology and Communications Division (ITCD). Direct enterprise IT operations, including data center, application development, network and telecommunications, criminal justice information systems, and IT administration. Lead strategic technology initiatives, manage resources, coordinate cross-functional technical and project management teams, and establish enterprise IT policies, governance, and operational standards to ensure the secure, reliable, and efficient delivery of mission-critical technology services.
1. Enterprise Data Center Operations & Infrastructure
• Demonstrated experience designing, operating, and modernizing enterprise data center infrastructure supporting mission-critical environments with high availability (99.9%+ uptime).
• Advanced knowledge of enterprise networking technologies, including:
o Cisco Catalyst and Nexus switching platforms
o Cisco ISR/ASR routing
o Cisco DNA Center
o Cisco Identity Services Engine (ISE)
o Dynamic routing protocols (BGP, OSPF, EIGRP)
o VLANs, VRFs, QoS, STP, HSRP, EtherChannel
• Experience implementing and supporting Software-Defined WAN (SD-WAN), MPLS, VPRN, and hybrid WAN architectures.
• Experience administering enterprise storage infrastructure including:
o Storage Area Networks (SAN)
o Fibre Channel
o iSCSI
o Enterprise storage platforms (Dell EMC, NetApp, IBM Storage, Pure Storage)
• Experience managing enterprise server environments including:
o VMware vSphere/ESXi
o Microsoft Hyper-V
o Windows Server
o Linux (Red Hat Enterprise Linux, Ubuntu)
o IBM AIX
• Experience supporting IBM Z/OS mainframe environments, including infrastructure supporting enterprise mainframe applications.
• Experience with enterprise backup and disaster recovery technologies such as:
o Veeam
o IBM Spectrum Protect
o Commvault
• Knowledge of enterprise virtualization, clustering, and high availability technologies.
• Experience planning infrastructure lifecycle management, technology refresh initiatives, capacity planning, and hardware replacement strategies.
• Knowledge of enterprise power infrastructure including:
o UPS systems
o PDUs
o Generator failover
o N+1 redundancy
o Data center environmental monitoring
• Experience implementing and supporting enterprise Mobile Device Management (MDM) platforms including Microsoft Intune, JAMF, or MobileIron.
• Experience managing enterprise telecommunications infrastructure including:
o Cisco Unified Communications Manager (CUCM)
o Cisco Unity
o Microsoft Teams Voice
o SIP
o VoIP migration initiatives
• Experience leading enterprise network and data center modernization projects including migration from legacy infrastructure to software-defined and cloud-enabled architectures.
• Experience managing geographically distributed enterprise infrastructure supporting multiple regional offices and remote facilities.
2. Enterprise Security & Compliance
• Experience leading Information Security, Infrastructure Security, or ISO (Information Security Office) teams.
• Advanced knowledge of enterprise cybersecurity frameworks including:
o NIST Cybersecurity Framework (CSF)
o NIST 800-53
o CIS Controls
o ISO 27001
• Experience implementing enterprise network security solutions including:
o Check Point Next Generation Firewalls
o Check Point SmartConsole
o Check Point Management Server
o IPS/IDS
o VPN
o Network segmentation
• Experience administering enterprise identity and access management solutions including:
o Active Directory
o Azure Active Directory (Microsoft Entra ID)
o Group Policy
o Multi-Factor Authentication (MFA)
o Privileged Access Management (PAM)
• Experience supporting Security Operations Center (SOC) initiatives and vulnerability remediation programs.
• Experience coordinating security audits, compliance assessments, penetration testing, and remediation activities.
• Ability to ensure compliance with organizational CISO directives, cybersecurity policies, and regulatory requirements.
3. IT Service Delivery & End User Support
• Experience managing enterprise IT Service Management (ITSM) operations utilizing platforms such as:
o ServiceNow
o BMC Remedy
• Experience leading:
o Enterprise Help Desk
o Desktop Engineering
o Desktop Support
o Endpoint Services
o Identity and Account Administration
• Experience administering enterprise endpoint management platforms including:
o Microsoft Endpoint Configuration Manager (SCCM/MECM)
o Microsoft Intune
o Windows Autopilot
• Experience establishing ITIL-based service delivery processes including:
o Incident Management
o Problem Management
o Change Management
o Configuration Management
• Experience defining and managing Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Experience implementing lab testing, pilot deployments, User Acceptance Testing (UAT), and production validation processes prior to enterprise deployment.
• Experience supporting enterprise endpoint hardware, software deployment, licensing, and user access provisioning.
4. IT Asset & Configuration Management
• Experience implementing enterprise IT Asset Management (ITAM) and Configuration Management Database (CMDB) solutions.
• Experience managing hardware and software lifecycle using enterprise asset management platforms.
• Experience conducting technology asset audits and ensuring compliance with organizational inventory controls.
• Experience improving asset governance, inventory accuracy, procurement workflows, and lifecycle reporting.
• Knowledge of software licensing compliance and hardware asset tracking.
5. Leadership, Operations & Vendor Management
• Experience leading multidisciplinary infrastructure organizations consisting of:
o Network Engineering
o Server Administration
o Mainframe Operations
o Security Engineering
o Telecommunications
o Desktop Engineering
o Service Desk
• Experience developing workforce strategies, succession planning, technical mentoring, recruiting, and performance management.
• Ability to lead enterprise incident response during Priority 1 (P1) and critical infrastructure outages.
• Experience managing enterprise vendors including:
o Cisco
o IBM
o Microsoft
o Dell Technologies
o VMware
o Check Point Software Technologies
o Telecommunications service providers
• Experience negotiating technology contracts, Statements of Work (SOW), licensing agreements, maintenance renewals, and managed service contracts.
• Experience communicating infrastructure strategy, operational metrics, risk assessments, and modernization initiatives to executive leadership.
6. Enterprise Modernization & Digital Transformation
• Demonstrated experience leading enterprise infrastructure modernization and digital transformation initiatives.
• Experience implementing hybrid infrastructure integrating on-premises data centers with cloud services.
• Experience modernizing enterprise WAN architecture including:
o MPLS migration
o SD-WAN implementation
o Virtual Private Routed Network (VPRN)
o Zero Trust network architecture
• Experience planning infrastructure requirements for new DOC facilities, renovations, and data center expansion projects.
• Experience supporting highly secure enterprise environments including healthcare, government, education, and public safety.
• Experience supporting secure enterprise platforms for telehealth, secure communications, remote workforce enablement, and business continuity.
MINIMUM QUALIFICATIONS 20 years of progressive Information Technology experience, including more than 5 years of leadership and supervisory responsibility managing IT professionals who support an enterprise environment serving approximately 30,000 end users.
IBM Z/OS Mainframe Administration IBM Mainframe Infrastructure and Enterprise Applications IBM AIX Administration Cisco Nexus and Catalyst Networking Cisco DNA Center Cisco ISE Cisco Unified Communications (CUCM) VMware vSphere/ESXi Microsoft Hyper-V Microsoft Intune Microsoft Endpoint Configuration Manager (SCCM/MECM) Active Directory & Microsoft Entra ID (Azure AD) Check Point Next Generation Firewalls Check Point SmartConsole VMware Workspace ONE Dell EMC, NetApp, IBM Storage, or Pure Storage SAN technologies Fibre Channel and iSCSI storage networking ServiceNow ITSM Veeam, Commvault, or IBM Spectrum Protect Microsoft Azure AWS MPLS, SD-WAN, VPRN VoIP, SIP, Microsoft Teams Voice ITIL v4 NIST CSF, NIST 800-53, CIS Controls, ISO 27001 Disaster Recovery (DR), High Availability (HA), Business Continuity (BCP) SELECTION PROCESSPlease make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be placed on the eligible (employment) list for at least one year.
EXAMINATION PROCESSThe assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.
BENEFITSAs an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost.
CLICK ON THIS LINK FOR MORE DETAILS:
STATE OF MARYLAND BENEFITS• Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date)
• Annual Leave - ten (10) days of accumulated annual leave per year
• Sick Leave - fifteen (15) days of accumulated sick leave per year
• Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child
• Holidays - State employees also celebrate at least twelve (12) holidays per year
• Pension - State employees earn credit towards a retirement pension
FURTHER INSTRUCTIONSOnline applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be emailed to
[email protected].
Paper application materials must be received in our office by the closing date for the recruitment.
If you are submitting additional information, the preferred method is to upload it with your application. All uploaded additional information must be received by the closing date and time. If you are unable to upload, please email the requested information to
[email protected]. Only additional materials that are requested will be accepted for this recruitment.
Resumes will not be accepted in lieu of completing the online or paper application.
If you are having difficulties with submitting your online application, please contact the DBM Recruitment and Examination Division at
[email protected] or 410-767-4850.
