Amazon

Program Manager, Sales Operations, Fauna

Amazon$81K — $142K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of program or project management experience
  • Experience using data and metrics to drive improvements
  • Experience working cross-functionally with both tech and non-tech teams
  • 5+ years in sales or revenue operations, deal desk, or business operations
  • Proven track record owning cross-functional programs end-to-end
  • Experience managing a CRM/pipeline and establishing repeatable systems
  • Strong attention to detail and organization, especially with customer and contract data
  • Excellent written and verbal communication skills.

Responsibilities

  • Champion and enhance the customer experience throughout the buying journey
  • Design and automate a streamlined sales process, improving it over time
  • Own and report on the customer pipeline from initial contact through fulfillment
  • Drive coordination of deals across sales, product, and legal teams
  • Manage onboarding for customers and ensure smooth procurement processes.

Benefits

  • Comprehensive health insurance including medical, dental, vision, and prescription coverage
  • 401(k) matching contributions
  • Paid time off and parental leave
  • Flexible Spending Accounts for healthcare expenses
  • Adoption and surrogacy reimbursement coverage
  • Employee Assistance Program and mental health support available.
Full Job Description
Fauna Robotics is seeking a Program Manager to build and run the operational backbone of our go-to-market. You'll own the mechanisms and cross-functional programs that move every customer smoothly from first inbound interest through quoting, contracting, onboarding, and fulfillment - coordinating across sales, product, and legal, with clean data at every step. This is a role for someone who can both run the process today and strategically design and scale the systems behind it.

Key job responsibilities

- Champion the customer experience - obsess over making the buying journey effortless, from first inquiry to delivery: quick responses, clear communication, and friction removed at every step.

- Design and automate a low-friction sales process - own the end-to-end buying journey as a program you continually improve. Standardize the repeatable steps and stand up the CRM, order management, tooling, and automation that scale it.

- Own the customer pipeline and reporting - triage inbound demand, track every opportunity from first contact through close, and maintain visibility on bookings, orders, and fulfillment status.

- Drive the deal lifecycle across teams - coordinate quotes, sales agreements, approvals, and hand-offs across Sales, Product, and Legal; partner with Legal to standardize contracting and IP-sharing.

- Manage onboarding in both directions - get Fauna approved as a vendor in customers' procurement systems, and shepherd new customers through post-purchase setup, delivery, and hand-off to support.

BASIC QUALIFICATIONS

- 3+ years of program or project management experience

- Experience using data and metrics to determine and drive improvements

- Experience working cross functionally with tech and non-tech teams

- 5+ years in sales or revenue operations, deal desk, or business operations.

- Track record owning cross-functional programs or mechanisms end to end, coordinating across multiple stakeholders (e.g., sales, legal, finance, procurement).

- Experience managing a CRM/pipeline and driving process from ambiguity to a repeatable system.

- Strong organization and attention to detail, especially with customer, order, and contract data.

- Excellent written and verbal communication; comfortable coordinating directly with customers.

PREFERRED QUALIFICATIONS

- Experience standing up and administering CRM and sales tooling (e.g., Salesforce, HubSpot) - not just using it, but configuring and improving it.

- Fluency with automation / no-code tools to eliminate manual work.

- Experience with contracting, procurement, or vendor-onboarding processes.

- Thrives in an ambiguous, fast-moving, early-stage environment - dynamic, proactive, and biased toward building rather than just maintaining.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NY, New York - 81,600.00 - 142,800.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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