Description & Requirements Program Manager, Resource Navigation Hybrid - Houston, TX | Mission-Driven Nonprofit
Connective is seeking a
Program Manager, Resource Navigation,to support and scale Blue-sky resource connection and navigation efforts. You will lead the design, implementation, and growth of integrated public-benefits, social-service, and resource-navigation systems that improve access to services and strengthen community resilience. This role sits at the intersection of nonprofit programs, government services, and philanthropic investment, driving tech-enabled, community-centered solutions that help individuals and families navigate complex systems in both everyday life and post-disaster contexts.
- Competitive Pay: Annual salary range is $75,000-$90,000, depending on experience. Annual bonuses are offered based on your contributions and performance.
- Comprehensive Health Coverage: Medical, dental, vision, short-term disability, long-term disability, and life insurance starting on day one
- Retirement Planning: 401(k) plan with employer match of up to 6%
- Flexible Financial Options: Health Savings Account (HSA) or Flexible Spending Account (FSA) available
- Time Off & Well-Being: 20 days of PTO/floating holidays plus 11 paid company holidays to support rest, recharge, and life outside of work
- Parental Leave: 8 weeks at 100% pay, 4 weeks at 50% pay, plus up to 4 additional unpaid weeks; includes adoption of a child
- Employee Support: Access to a comprehensive Employee Assistance Program (EAP), including mental health and legal resources for you and your family
- Flexible Work: Work-from-anywhere for up to one week at a time, with additional flexibility in summer and winter; option to work remotely from anywhere in the U.S. after three years (with Houston working hours)
To thrive, you should have: - Bachelor's degree in Public Administration, Social Work, Human-Centered Design, Data Analytics, Urban Planning, or related field (or equivalent professional experience); advanced degree preferred
- 4+ years of experience in program management, project management, product operations, or service design, including delivery of technology-enabled programs (e.g., CRM, case management, or referral systems)
- Technical proficiency in data analysis and reporting tools, including Microsoft Excel (PivotTables, VLOOKUP/XLOOKUP), CRM platforms, and translating business/program needs into technical requirements
- Experience working with nonprofit, government, or social impact organizations, with exposure to social services systems such as public benefits, housing, healthcare, education, or economic mobility; bilingual or multilingual ability is a plus for community engagement and partner collaboration
What we're looking for: - Equity-centered leader committed to advancing inclusion, amplifying historically marginalized voices, and addressing systemic barriers through program and operational design
- Human-centered, user-focused problem solver who applies design thinking to improve complex systems and enhance the end-user experience
- Product-minded translator who turns program needs into clear technical requirements and collaborates effectively with technical and implementation teams
- Systems thinker who connects strategy to execution, balancing big-picture priorities with operational details to drive aligned outcomes
- Data-informed and collaborative leader who uses insights to guide decisions, builds trust across stakeholders, and thrives in adaptive, fast-moving environments
Responsibilities as the Program Manager, Resource Navigation, will include - Lead end-to-end program design and delivery of co-created, tech-enabled social service initiatives, including project planning, scope definition, timelines, budgets, and risk management to ensure successful implementation and impact
- Manage and optimize day-to-day operations of human-centered service delivery systems, including client screening, navigation, referrals, and CRM/data platforms to improve access, efficiency, and service outcomes
- Drive user-centered design and service experience improvements by ensuring digital tools and workflows are intuitive, accessible, and effective for both clients and frontline service providers
- Coordinate cross-functional execution by managing stakeholders, facilitating vendor partnerships, training partner organizations, and leading collaborative change management and co-design processes
- Leverage data analytics, program evaluation, and community insights to identify opportunities, test solutions, measure outcomes, and strengthen social impact across partner networks and ecosystems
This role is not eligible for employer visa sponsorship.
