Bachelor's degree and five years of related work experience in program management, project management, or health program administration.
Experience managing cross-functional programs and operational initiatives.
Background in healthcare products, health programs, or business process improvement efforts.
Strong program and project management skills including planning and risk management.
Working knowledge of health insurance products and benefit administration.
Experienced in vendor management and operational performance monitoring.
Excellent analytical skills to assess program performance and customer needs.
Proficient in developing executive communications and training content.
Responsibilities
Manage product-related programs and initiatives across the product lifecycle.
Develop detailed project plans and manage program governance activities.
Conduct feasibility assessments and manage vendor relationships for health programs.
Evaluate program performance and suggest operational improvements.
Support product strategy through various analyses and stakeholder consultations.
Oversee go-to-market planning and coordinate implementation activities for products.
Create training materials and documentation to support operational readiness.
Benefits
Flexible working arrangements including hybrid options.
Opportunity for ongoing professional development and training.
Collaboration with a diverse team of professionals in the healthcare space.
Access to comprehensive health and wellness programs.
Full Job Description
Product Program Management:
Manages product-related programs, product launches, projects, initiatives, and workstreams to ensure timely, coordinated, and effective execution across the product lifecycle:
Develops and manages product program plans, including scope, objectives, requirements, milestones, timelines, resources, dependencies, risks, issues, decisions, and success measures.
Develops full-scale project plans, including defining project tasks, timelines, resource requirements, budget needs, and resource allocation.
Manages program governance, status reporting, issue escalation, change requests, implementation decisions, stakeholder communications, and post-implementation follow-up.
Ensures assigned product programs are delivered on time, within approved scope, and consistent with product strategy, operational readiness, compliance requirements, and business objectives.
Applies product subject matter expertise to identify dependencies, clarify requirements, resolve issues, and support informed decisions throughout planning and execution.
Develops and presents executive-level presentations & summaries, business cases, program updates, and decision-support materials for leadership, translating complex product, program, operational, and financial information into clear, actionable insights.
May act as business owner as needed to provide ongoing project support.
Product & Health Programs Operations, Governance & Vendor Management
Conducts feasibility assessments and supports the implementation, administration, and ongoing management of health programs, services, and vendor-supported solutions.
Manages vendor relationships, operational performance, contractual obligations, and related issue resolution activities.
Supports health program governance, compliance, audit, reporting, and program evaluation activities, including committee and subcommittee management.
Evaluates program performance and identifies opportunities to improve outcomes, member experience, operational efficiency, and financial results.
Assists with product filings, regulatory submissions, benefit documentation, and implementation of approved changes.
Supports ongoing Commercial Products business operations and departmental initiatives.
Product Analysis, Support, and Stakeholder Consultation:
Supports product strategy, portfolio management, and decision-making by coordinating market, competitive, pricing, utilization, financial, customer impact, and operational analyses.
Uses product expertise to evaluate business needs, identify product and program impacts, define issues, develop options, and recommend practical solutions.
Monitors product performance, regulatory changes, market trends, operational results, and customer feedback to identify program needs and improvement opportunities.
Coordinates reviews with subject matter experts and supports compliant, timely implementation of mandated product changes.
Develops and presents product program updates, executive summaries, decision materials, change summaries, and client-facing content that translate complex product and benefit concepts into clear, actionable information.
Supports go-to-market activities for new and existing products and programs, including implementation planning, stakeholder coordination, launch readiness, communications, and post-launch monitoring.
Coordinates development of internal training materials, job aids, process documentation, FAQs, and reference tools to support operational readiness and successful implementation of product and program changes.
Performs all other miscellaneous responsibilities and duties as assigned or directed.
#LI-Hybrid
Bachelor's degree and five years of related work experience in program management, project management, product management, health program administration, product operations, health plan operations, benefit administration; or an equivalent combination of education, training, and experience.
Experience managing cross-functional programs, projects, or operational initiatives involving scope, timelines, deliverables, risks, stakeholder communications, implementation activities, and reporting.
Experience supporting healthcare products, health programs, vendor-supported services, operational initiatives, or business process improvement efforts.
Strong program and project management skills, including planning, execution, facilitation, risk management, issue resolution, stakeholder engagement, and status reporting.
Working knowledge of health insurance products, health programs, benefit administration, product operations, healthcare delivery, or related business functions.
Knowledge of vendor management principles, operational performance monitoring, and service delivery management.
Strong analytical and problem-solving skills with the ability to evaluate program performance, business impacts, operational effectiveness, financial results, utilization trends, and customer needs.
Strong written, verbal, and presentation skills, with the ability to develop executive summaries, business cases, decision-support materials, training content, and stakeholder communications.
Strong organizational skills with the ability to manage multiple priorities, projects, and deadlines simultaneously.
Intermediate knowledge in Microsoft Office applications, including Excel, PowerPoint, Project, Word, Outlook, and Teams.
Ability to create professional presentations, reports, dashboards, training materials, and executive-level communications.
