Southern Company

Program Manager (Organizational Effectiveness)

Southern Company • $95K — $115K *
Virginia Beach, VA 23464In-Person
Business Services
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business Administration, Organizational Leadership, Human Resources, Management, Communications, Information Systems, or related field required.
  • Master's degree in Business Administration (MBA) or related discipline preferred.
  • 5-8 years of experience in program management, business operations, or organizational effectiveness.
  • Experience in leading cross-functional initiatives and stakeholder collaboration.
  • Professional certifications like PMP, Lean Six Sigma, or AI-related certifications are advantageous.

Responsibilities

  • Lead initiatives to enhance organizational effectiveness and operational efficiency.
  • Support billing resolution efforts through research and stakeholder engagement.
  • Integrate Everyday AI tools to improve productivity and workflows.
  • Maintain processes and documentation to ensure operational excellence.
  • Foster communication among departments and leadership teams.
  • Identify risks and document knowledge for succession planning.
  • Monitor workforce trends to inform retention strategies.

Benefits

  • Hybrid work schedule with 4 days in-office and 1 day remote.
  • Limited travel requirements (0-5% travel).
  • Opportunity to influence organizational strategy and operations.
  • Role in advancing operational excellence and team collaboration.
Full Job Description
Job Description

Program Manager (Organizational Effectiveness)

We are seeking a highly organized, strategic, and results-driven Program Manager to lead key operational initiatives that enhance organizational effectiveness, improve business performance, and strengthen cross-functional collaboration. This role will serve as a trusted partner to leadership by driving process improvements, supporting workforce planning initiatives, enhancing knowledge management practices, and ensuring operational continuity across the organization.

The ideal candidate is a proactive problem solver who can manage complex initiatives, influence stakeholders, leverage technology and AI-driven solutions, and translate business needs into scalable, sustainable processes.

Key Responsibilities
  • Lead and execute initiatives that improve organizational effectiveness, operational efficiency, and overall business performance.
  • Serve as a support advocate for billing resolution efforts by researching issues, tracking discrepancies, engaging stakeholders, and providing clear talking points to support consistent communication and timely resolution.
  • Support the adoption and integration of Everyday AI tools and technologies to enhance productivity, reporting capabilities, and operational workflows.
  • Design, develop, and maintain organizational processes, workflows, and documentation that promote consistency, scalability, and operational excellence.
  • Foster effective communication and collaboration across departments, leadership teams, and key stakeholders.
  • Support succession planning efforts by identifying operational risks, documenting critical knowledge, and strengthening workforce continuity plans.
  • Lead knowledge transfer initiatives to preserve institutional expertise and ensure seamless transitions during organizational changes.
  • Monitor workforce trends, attrition metrics, and organizational movement, providing insights and recommendations to support retention and workforce strategies.
  • Evaluate program performance, identify improvement opportunities, and recommend solutions that drive measurable results.
  • Develop executive-level reports, track key deliverables, and promote accountability across strategic initiatives and operational priorities.
  • Plays a critical role in advancing organizational performance by driving operational excellence, strengthening cross-functional alignment, improving communication, and supporting long-term workforce sustainability
  • Ensures the organization remains agile, efficient, and well-positioned for future success.
  • Offers the opportunity to influence organizational strategy, streamline business operations, champion innovation and make a lasting impact on how teams collaborate, grow, and deliver results across the business.


Education & Experience Requirements

Education
  • Bachelor's degree in Business Administration, Organizational Leadership, Human Resources, Management, Communications, Information Systems, or a related field required.
  • Master's degree in Business Administration (MBA), Organizational Development, Project Management, or a related discipline preferred.
  • Relevant professional certifications such as PMP, Lean Six Sigma, Change Management, or AI-related certifications are a plus.


Related Work Experience
  • Minimum of 5-8 years of experience in program management, business operations, organizational effectiveness, workforce planning, process improvement, or a related field.
  • Experience leading cross-functional initiatives and collaborating with stakeholders across multiple business functions.
  • Demonstrated experience developing and implementing operational processes, workflows, and governance models.
  • Experience creating executive-level reports, dashboards, business insights, and performance metrics.
  • Experience supporting organizational change, knowledge management, succession planning, or workforce continuity initiatives preferred.
  • Experience leveraging technology, automation tools, and AI-enabled solutions to improve operational efficiency preferred.
  • Strong background in project management, process improvement, and organizational transformation initiatives.


Preferred Qualifications
  • Utility, Natural Gas, or other energy industry experience.
  • Proven ability to influence and collaborate with leaders at all levels of the organization.
  • Experience with workforce analytics, attrition reporting, or organizational effectiveness programs.
  • Intermediate to Advanced proficiency with Microsoft Office Suite (Word, Excel, PowerPoint & SharePoint)
  • Intermediate to Advanced proficiency with Power BI or Tableau
  • Intermediate to Advanced proficiency with AI-enabled productivity tools, such as Microsoft Copilot, ChatGPT or similar platforms
  • Strong analytical, communication, facilitation, and stakeholder management skills


Working Conditions/Physical Requirements:
  • The incumbent works a hybrid schedule in the office/on-site 4 days per week with 1 remote day from home and subject to change per business needs.


  • Infrequent Traveler (0-5% travel): The incumbent may be required to travel on a very limited basis. Trips may require air travel and/or overnight stay away from home for one or more nights.


Disclaimer:

This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job. Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities.

About the Team

Virginia Natural Gas

About Southern Company

With 4.4 million customers and more than 42,000 megawatts of generating capacity, Atlanta-based Southern Company is the premier energy company serving the Southeast. A leading U.S. producer of electricity, Southern Company owns electric utilities in four states and a growing competitive generation company, as well as fiber optics and wireless communications. Southern Company brands are known for excellent customer service, high reliability and retail electric prices that are significantly below the national average. Southern Company has been listed the top ranking U.S. electric service provider in customer satisfaction for nine consecutive years by the American Customer Satisfaction Index.

Southern Company Careers

Join the dynamic team at Southern Company, a leader in energy innovation and a champion of sustainable practices. As one of the most respected companies in the energy sector, Southern Company offers unparalleled job opportunities that promise not only professional growth but also a commitment to diversity and leadership development.

Work You’ll Do

At Southern Company, we are not just about power generation; we are about empowering our team to innovate and lead the industry. By joining our team, you will collaborate with some of the brightest minds in the field, using your skills to solve complex problems and drive meaningful change.

Explore a World of Opportunities

Whether you are looking for a full-time position, an internship, or a leadership role, Southern Company has a place for you. Our wide range of employment options ensures that every team member can find a path that best suits their career ambitions and skills.

Innovate and Lead

Southern Company is at the forefront of technological innovation in the energy sector. Our team members are encouraged to lead projects and initiatives that push the boundaries of what is possible in energy production and management.

Grow and Develop

We believe in nurturing the potential of our employees through targeted diversity training, leadership workshops, and continuous professional development. Career growth at Southern Company is not just a possibility—it is an expectation.

Be Part of Our Culture

Southern Company’s culture is built on a foundation of respect, integrity, and inclusion. We celebrate diversity and believe that it drives innovation. Our team is our family, and we support each other in achieving personal and professional goals.

Benefits That Go Beyond

Choosing a career at Southern Company means enjoying a range of benefits designed to enrich your life and support your lifestyle. From health and wellness programs to retirement plans, we ensure our team members are taken care of.

Join Our Team

Ready to power up your career? Explore the job opportunities at Southern Company today. We are actively hiring and looking for passionate, curious, and solution-driven individuals. Enhance your skills, join a community of innovators, and work towards a sustainable future.

Stay Connected

Keep up to date with the latest at Southern Company by following our careers blog. Gain insider perspectives, industry-leading insights, and practical tips to advance your career.

Networking and Career Advancement

At Southern Company, networking and internal mobility are key components of career advancement. Connect with leaders, engage in cross-departmental projects, and take your professional journey to new heights.

Prepare for Your Interview

Make your mark from the first interview. Visit our career site for tips on crafting your resume, preparing for interviews, and making a lasting impression.

Join Southern Company—where careers glow brighter!

SEARCH SOUTHERN COMPANY JOBS Stay ahead of the curve in your career with Southern Company, where innovation meets tradition and every employee is empowered to excel.
Learn more about Southern Company
Size
27,000 employees
Market Cap
$77.6 billion
Industry
Energy & Utilities
Net Income
$3.1 billion
Founded
1912
5 Year Trend
+3%
Revenue
$20.3 billion
* Ladders Estimates

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