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BluePearl Pet Hospital is hiring for a Program Manager of Operations. This position is to be located in Tampa, Fl.
The Program Manager Operations provides strategic relationship support for key external vendors post-implementation and serves as the primary, long-term point of contact for field interactions and escalations. Role will have a high level of interaction with senior leaders, internal and external teams and will provide analysis of business opportunities to strengthen strategic relationships with ecosystem partners.
- Provide strategic relationship support for key external vendors post-implementation, ensuring ongoing operational alignment with business objectives.
- Serve as the primary, long-term point of contact for field operations regarding vendor-related escalations, troubleshooting, and strategic inquiries.
- Own, manage, and optimize key operational field programs that require enterprise-wide support and are central to organizational success.
- Act as the single point of contact for essential business partners, successfully reducing communication triangulation and streamlining alignment between field support and leadership.
- Proactively identify, analyze, execute and report key opportunities to leadership to strengthen external vendor partnerships and improve operational integration.
- Drive compliance with organizational Ecosystem opportunities, ensuring strategic partners meet performance metrics and compliance standards.
- Oversee and coordinate ongoing relationship management with key strategic partners including, but not limited to, Royal Canin, Antech, CareCredit, Scratch, Trupanion, EzyVet/Instinct, Smartsheet, CoVet, ScrubIn, Lionbridge, and RCS/Brinks.
- Partner closely with internal cross-functional departments (such as Medical Affairs, Centralized IT, Finance, and Support) to ensure seamless program execution.
- Regularly monitor, analyze, and report on program and vendor performance, presenting key updates and risk assessments to the Director of Strategy and other leadership stakeholders.
- 40% travel
Education and Experience- Bachelor's degree in related field or equivalent combination of education and experience required.
- 5+ years direct sales, relationship & engagement management, client service or relevant experience
- 2 years Veterinary or healthcare industry experience
Qualifications- In-depth experience in strategic relationship management, specifically leading vendor relations post-implementation.
- Strong program management skills, with a proven track record of owning and driving complex, enterprise-wide field initiatives.
- Exceptional interpersonal and communication skills, with a demonstrated ability to navigate escalations and act as a reliable point of contact.
- Strong analytical skills to identify partnership growth opportunities and increase ecosystem compliance.
- Capability to manage and coordinate multiple high-profile vendor relationships.
- Familiarity with veterinary software systems (e.g., EzyVet, Instinct) and collaborative management tools (e.g., Smartsheet).
Mars Five Principles - Live and exemplify the Five Principles of Mars within self.
- Quality - Quality begins with delivering our best to the people and pets we serve. It continues through all we do.
- Responsibility - We take responsibility without being asked. We support the responsibilities of others.
- Mutuality - A mutual benefit is a shared benefit. A shared benefit will endure.
- Efficiency - Our resources are precious. Being efficient helps us accomplish more and waste less.
- Freedom - Freedom lets us shape our future. Performance allows us to remain free.
