Experian

Program Manager, Operational Excellence (Remote)

Experian$100K — $130K *
US-AnywhereRemote in United States
Education, Government & Non-Profit
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years of experience in Operational Excellence or related fields.
  • Lean Six Sigma Black Belt certification (Master Black Belt preferred).
  • Proven track record in coaching candidates through LSS projects and certification.
  • Experience in crafting learning programs for global organizations.
  • Skilled in workshop content design and facilitator materials development.
  • Ability to engage diverse audiences through facilitation.
  • Data-driven approach with a focus on measuring training effectiveness.

Responsibilities

  • Lead and enhance PowerUP training programs and curricula.
  • Modernize training content with practical applications of GenAI and automation.
  • Ensure training content aligns with company priorities and performance outcomes.
  • Utilize data insights to evaluate and improve training effectiveness.
  • Deliver engaging training in various formats, including virtual and in-person.
  • Build continuous improvement capabilities across the organization.
  • Coach participants through their PowerUP certification journey.

Benefits

  • Competitive compensation package and bonus potential.
  • Comprehensive core benefits including medical, dental, and vision.
  • Flexible work arrangements: remote, hybrid, or in-office options.
  • Generous time off policies including vacation, sick leave, and volunteer time off.
  • Opportunity to explore additional perks and benefits online.
Full Job Description
At Experian, we are committed to powering opportunities through data, innovation, and continuous improvement. We are looking for a Program Manager to help build the next generation of our Operational Excellence program, PowerUP. PowerUP is a modern framework that builds skills to accelerate business outcomes, combining systems thinking, Agile, LSS disciplines, and generative AI into a fast, application-driven approach. You will be a central contributor to PowerUP and support the broader VISTA program by modernizing training content, facilitating high-impact learning experiences, coaching participants through improvement work, and driving adoption across the enterprise. You will report to the VP, Productivity and Transformation. You'll have the opportunity to: Lead PowerUP Training Programs • Lead the delivery and continuous improvement of PowerUP training programs, curricula, and learning assets. • Modernize Operational Excellence training by incorporating practical GenAI, automation, and the latest agentic concepts in ways that are grounded, usable, and tied to results. • Ensure PowerUP content aligns with Experian's priorities and guides measurable capability and performance outcomes. • Apply data-driven insights to evaluate training effectiveness and inform program enhancements. • Leverage AI-enabled tools and digital learning solutions to improve scalability, personalization, and learner engagement. • Work with global and regional partners to align PowerUP with enterprise learning strategies and important events. • Gather participant feedback, assess learning impact, and refine content and delivery approaches based on outcomes and needs. Enable Capability Building • Deliver engaging, high-impact PowerUP training sessions across multiple formats, including in-person, virtual, and blended learning experiences. • Build continuous improvement capability across the organization by providing employees with practical tools, methods, and applied problem-solving skills. • Create a high-quality learner experience that reflects Experian's standards and PowerUP brand. • Stay current on leading practices in Operational Excellence, adult learning, GenAI, and enablement, and thoughtfully apply those insights to training delivery. Support Certification Journeys • Coach PowerUP candidates throughout their certification journey. • Review and evaluate CPI/LSS projects to ensure understanding of PowerUP standards and business impact. • Provide clear, constructive feedback to strengthen problem-solving capability and project outcomes. • Support a culture of accountability, learning, and new ideas through coaching and reinforcement. Qualifications • 7+ years of experience in Operational Excellence, Continuous Improvement, transformation, capability building, training, or related disciplines. • Lean Six Sigma Black Belt certification (Master Black Belt preferred). • Demonstrated experience coaching candidates through LSS projects and certification. • Experience developing or promoting learning programs across global and matrixed organizations. • Experience designing and improving training curricula, learning journeys, workshop content, and facilitator materials. • Facilitation skills with the ability to engage diverse, cross-functional audiences. • Experience translating complex technical concepts into practical, applicable learning experiences. • Data-driven mindset with experience measuring training effectiveness. • Experience with AI and its application in learning and development, with the ability to use the latest tools to enhance training delivery and outcomes. • Bachelor's degree (or equivalent) in Engineering, Business Administration, Finance, or a related field. Additional Information Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity. Benefits/Perks: • Great compensation package and bonus plan. • Core benefits including medical, dental, vision, and matching 401K. • Flexible work environment, ability to work remote, hybrid or in-office. • Flexible time off including volunteer time off, vacation, sick and 12-paid holidays. • Explore all our exciting benefits here: https://myexperianbenefits.com/. #LI-Remote This is a remote position.

About Experian

Experian is a global information services company that provides data and analytical tools to clients around the world. The company was founded in 1996 and is headquartered in Dublin, Ireland. Experian operates in four main business areas: Credit Services, Decision Analytics, Marketing Services, and Consumer Services. The company provides credit reporting services to businesses and consumers, helping them to make informed decisions about credit and financial risk. Experian also provides data and analytics to help businesses manage risk, prevent fraud, and improve their marketing efforts. The company has operations in 45 countries and serves clients in more than 100 countries.
Learn more about Experian
Size
51,493 employees
Industry
Founded
1980
NASDAQ

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