The Home Depot

Program Manager, Online Merch

The Home Depot • $90K — $120K *
Atlanta, GA 30349In-Person
Retail & Consumer Goods
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent in a relevant field
  • 2+ years in program management or related roles; 4+ preferred
  • Experience in coordinating cross-functional programs
  • Strong analytical and problem-solving skills
  • Exceptional communication and stakeholder management skills
  • Ability to develop integrated program plans and maintain timelines
  • Familiarity with change management practices

Responsibilities

  • Own intake, prioritization, and scoping of new initiatives
  • Develop and maintain integrated program plans and operating rhythms
  • Lead working sessions and cross-functional checkpoints
  • Develop and execute stakeholder communication plans
  • Define and track program KPIs and health metrics
  • Support forecasting and budget variance reporting
  • Align on program scope, readiness criteria, and success measures

Benefits

  • Strong cross-functional partnership opportunities
  • Emphasis on continuous improvement and optimization
  • Ability to work on diverse initiatives across multiple teams
  • Support for professional development and program enablement
  • Minimal travel requirements, promoting work-life balance
Full Job Description
Position Purpose:

The Program Manager, Online Merchandising supports the planning, coordination, and continuous optimization of key initiatives that enable the success and scalability of Online Merchandising programs and enablement models, including onboarding, training, change enablement, and operational readiness. This role is responsible for coordinating and supporting program lifecycle activities across cross-functional teams, including intake, planning, delivery oversight, adoption, and continuous improvement across multiple initiatives and workstreams that support merchants, program teams, and partner-facing experiences. Serving as a central point of coordination across stakeholders, the Program Manager drives clarity, accountability, and forward progress across workstreams through structured planning, proactive communication, and disciplined risk management.

Additionally, the Program Manager partners closely with stakeholders to identify inefficiencies and uncover opportunities for process, tooling, and workflow improvements, translating insights into scalable solutions that enhance program effectiveness and support broader Online Merchandising and digital transformation efforts. Success in this role is demonstrated by consistent delivery of multi-workstream roadmaps, measurable adoption of new processes and tools, and improved onboarding and enablement outcomes. The Program Manager drives reduced cycle time and ambiguity through structured operating rhythms, while maintaining strong stakeholder alignment through clear communication, disciplined execution, and continuous optimization.

Key Responsibilities:
  • 35% Program Strategy, Intake & Roadmapping - Own intake, prioritization, and scoping of new initiatives; translate ambiguous requests into clear objectives, success criteria, and execution plans. Partner with stakeholders to identify inefficiencies, gaps, and opportunities for process, tooling, and workflow improvements, translating insights into actionable initiatives. Build and maintain quarterly roadmaps across workstreams, aligning timelines with priorities, dependencies, resourcing, and key business cycles. Partner with stakeholders to align on scope, readiness criteria, and success measures, including training, onboarding, and enablement needs required to support adoption.


  • 30% Program Coordination, Delivery Oversight & Enablement - Develop and maintain integrated program plans and operating rhythms, ensuring clear ownership, alignment, and accountability across stakeholders. Lead working sessions and cross-functional checkpoints; drive accountability and remove blockers through influence. Coordinate program launch readiness across stakeholders, ensuring teams have the tools, training, and resources needed to execute successfully. Oversee post-launch performance by facilitating feedback loops, tracking adoption, and aligning teams on prioritized improvements, including iteration on training and enablement based on user feedback.


  • 20% Stakeholder Management & Executive Storytelling - Develop and execute stakeholder communication plans that clearly articulate changes, impact, timing, and required actions. Deliver concise status updates and executive-ready readouts; proactively escalate risks, tradeoffs, and decisions. Build and maintain strong cross-functional partnerships across Merchandising, Program teams, and Learning & Enablement partners to support program adoption.


  • 10% Measurement, Reporting & Continuous Improvement - Define and track program KPIs and health metrics, including adoption, engagement, enablement effectiveness, and business outcomes where applicable. Analyze performance data and stakeholder feedback to identify root causes and drive continuous improvement across programs, including refinement of onboarding, training, and change enablement approaches. Standardize and maintain program operating tools and artifacts, including templates, playbooks, intake processes, and documentation.


  • 5% Financial/Vendor/Operational Support - Support forecasting, invoice tracking, and budget variance reporting for programs involving external tools, vendors, or services.


Direct Manager/Direct Reports:
  • This Position typically reports to Sr Manager, Program Management
  • This Position has 0 direct reports.


Travel Requirements:
  • Typically requires overnight travel less than 5% of the time.


Physical Requirements:
  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.


Working Conditions:
  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.


Minimum Qualifications:
  • Must be eighteen years of age or older.
  • Must be legally permitted to work in the United States.


Preferred Qualifications:
  • Experience coordinating cross-functional programs or initiatives, including planning, delivery oversight, and post-launch optimization
  • Ability to develop and maintain program plans, timelines, and communication cadences to ensure alignment and transparency across stakeholders
  • Experience identifying and managing risks, dependencies, and roadblocks, with the ability to proactively drive resolution and maintain momentum
  • Strong analytical and problem-solving skills, with the ability to translate data and feedback into actionable program improvements
  • Experience defining and tracking program metrics and performance indicators to measure effectiveness and inform decision-making
  • Exposure to change management practices, including supporting adoption of new tools, processes, or workflows
  • Background supporting merchandising, business operations, or enablement functions preferred
  • Strong interpersonal and relationship-building skills, with the ability to influence cross-functional stakeholders and navigate complex team dynamics
  • Demonstrated ability to exercise sound judgment, discernment, and discretion when managing sensitive information and competing priorities
  • Exceptional communication and stakeholder management skills, with the ability to tailor messaging and drive alignment across teams and leadership levels
  • Advanced proficiency in PowerPoint and executive storytelling, with the ability to translate complex concepts into clear, compelling, and visually engaging presentations that inform decision-making


Minimum Education:
  • The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.


Preferred Education:
  • No additional education


Minimum Years of Work Experience:
  • 2


Preferred Years of Work Experience:
  • 4


Minimum Leadership Experience:
  • No previous leadership experience


Preferred Leadership Experience:
  • 1+ year of previous leadership experience


Certifications:
  • None


Competencies:
  • Action Oriented
  • Collaborates
  • Communicates Effectively
  • Customer Focus
  • Drives Results
  • Manages Conflict

About The Home Depot

The Home Depot is a home improvement retailing company that combines its physical stores with an online presence to provide customers with innovative products at great value. The company specializes in the fields of retail, home improvement, and customer service. The Home Depot was founded in 1978 and is headquartered in Atlanta, Georgia.

The Home Depot Careers

Join the vibrant team at The Home Depot, the largest home improvement retailer in the U.S., where your career can flourish in an environment ripe with opportunities for growth and innovation. As a market leader, The Home Depot offers a variety of job opportunities that allow professionals to thrive in a culture that values leadership, diversity, and professional development. Work You’ll Do At The Home Depot, you’ll be part of a team that’s committed to helping homeowners, builders, and do-it-yourselfers bring their visions to life. Our extensive range of job opportunities spans from store operations to supply chain management, from IT to marketing. No matter where you start, you’ll be doing work that matters, impacting our customers' lives and experiences. Transform Your Career Step into a role within The Home Depot and join a network of over 400,000 associates who are as passionate about building their careers as they are about helping our customers. Leadership at The Home Depot means continuous improvement, embracing diversity, and fostering a culture of inclusion and respect that makes us stronger. Innovate with Us Innovation isn’t just a buzzword at The Home Depot; it’s the backbone of how we do business. We are constantly seeking out new technologies and tools to improve every aspect of our operations, from logistics to customer service. Join us, and bring your unique perspective and skills to a team that’s setting the standard for excellence in the retail industry. Grow and Develop The Home Depot is committed to the growth and development of its associates through robust training programs, leadership workshops, and opportunities for advancement. Whether you’re looking for a part-time position or a full-time career, The Home Depot nurtures your professional growth every step of the way. Internship Programs Dive into the professional world through The Home Depot’s internship programs, which offer a dynamic environment to gain hands-on experience and develop critical skills in various business areas. Our internships provide a platform to connect with leaders and peers, enhancing your resume and preparing you for future employment. Benefits and Culture Choosing to start your career at The Home Depot means more than just securing a job. It means you gain access to unparalleled benefits that support your life and well-being, from health insurance to educational assistance. Our commitment to employees is reflected in our open, supportive culture where everyone’s voice is heard, and every team member’s contribution is valued. Join Our Team Ready to take the next step in your career? Explore the wide range of positions available at The Home Depot, where we’re hiring passionate, curious, and innovative team players. Search open positions that match your skills and interests on our Jobs page. Stay Connected Keep up to date with the latest career tips, company news, and industry insights—all from the people who work here. Subscribe to our Careers Blog and personalize your subscription to receive updates that align with your career interests and goals. At The Home Depot, we don’t just offer jobs—we offer careers that make a difference. Join us, and be a part of something bigger as we continue to invest in your future and our shared success.
Learn more about The Home Depot
Size
490,600 employees
Market Cap
$323 billion
Industry
Retail & Consumer Goods
Net Income
$12.8 billion
Founded
1978
5 Year Trend
+9.8%
Revenue
$132.1 billion
NASDAQ
HD
* Ladders Estimates

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