OverviewThe Program Manager, OEM (Original Equipment Manufacturer) Programs serves as the primary client contact for all aspects of OEM-based Approved Dealer Tool and Equipment Programs. This role is responsible for managing essential service tool development and sourcing, as well as warehouse stocking levels for follow-on sales. The position also provides customer support for corporate and dealer related escalation issues.
Responsibilities• Primary client contact for all needs associated with OEM tool and equipment program
• Ensure client timelines are met
• Communicate effectively with customer service group and/or customer to ensure customer inquiries are being resolved in a reasonable time period
• Manage and address escalated customer issues and resolve as appropriate
• Communicate essential tool inventory levels and help generate stocking levels and reorder points
• Be the liaison with the web development team for new content and pricing, and manage for timely completion of enhancements and fixes
• Maintain essential service tool and approved dealer equipment database
• Provide an accounting of program transactions to client and management on a monthly basis
• Assist with usability and validation of new automotive tool and equipment products. Assess and provide supplier selection, product pricing and production timing. Onboard new vendors into the program as necessary.
• Identify business development opportunities to identify areas for account growth
• Keep the program organized in such a manner that the projects flow smoothly and, if necessary, can be handed over to another Program Manager or Coordinator
• Maintain a professional and comfortable relationship with the customer to ensure the highest level of service
• Other miscellaneous duties as assigned
Qualifications- Bachelor's degree in business, engineering or a related field
- Previous OEM service experience or dealership service operation experience and/or knowledge of the service equipment industry is required
- 5+ years related work experience in account management, program management and project management
- Working knowledge of Microsoft Windows, Word, Excel, PowerPoint and Project (or similar application); ability to utilize the higher functions of Excel such as pivot tables and macros
- Exceptional written and verbal communication skills
- Ability to present to senior management of Snap-on and customer; communicate with suppliers and different levels within the corporate customer
- Ability to organize complex projects and work within a deadline driven environment
- High energy level, capability in partnering with customers, results oriented, and ability to handle unstructured or unexpected situations
- Ability to lead in a "matrix" environment and handle multiple concurrent assignments; demonstrated ability to be proactive and lead cross-functional teams
- Willingness to travel 5-10% for trade shows, conferences, and dealership visits
Salary range $90,000-$120,000
