Job Profile:

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Time Type:

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Job Description:

Enterprise Technology is seeking a Program Manager, LMS Service Portfolio to provide enterprise coordination, executive decision support, and lifecycle stewardship for Arizona State University’s learning management system and connected learning-tool ecosystem. The position reports to the Executive Director, Learning Experience and works in close collaboration with the Learning Technology and Innovation team in the Office of the University Provost.

The learning management system is a mission-critical service supporting students, faculty, and staff across ASU’s physical and digital learning environments. This role ensures that LMS services, integrations, and vendor relationships are managed through defined, coordinated processes from initial request through evaluation, executive decision, implementation, operation, periodic review, and retirement.

As with all members of the Enterprise Technology team, this role carries core responsibilities, including fostering a sense of belonging and cultivating a culture that is relational, visionary, and empowering. With a strong emphasis on authenticity and compassion, this position is dedicated to embodying and advancing our culture.

Position Salary Range: $78,000.00 - $90,000; DOE

Essential Duties:

• Maintain an authoritative portfolio of LMS services, integrations, vendors, owners, costs, dependencies, audiences, support models, and lifecycle status; establish consistent practices for intake, evaluation, prioritization, implementation readiness, periodic review, and retirement.

• Identify decisions requiring executive direction; gather and validate the academic, business, technical, financial, accessibility, security, privacy, support, and user-experience information needed for informed decisions; and prepare concise, decision-ready materials describing options, tradeoffs, risks, resource implications, and recommendations.

• Translate approved decisions into accountable implementation plans with owners, milestones, dependencies, communications, and success measures; monitor progress, resolve or escalate barriers, document outcomes, and confirm completion.

• Lead cross-functional programs involving LMS services, integrations, platform changes, and emerging learning technologies; coordinate readiness across operations, support, knowledge, training, accessibility, security, procurement, and academic partners.

• Coordinate intake, review, piloting, production decisions, and lifecycle reviews for LMS integrations and connected learning tools, including decisions on expansion, restriction, replacement, or retirement.

• Maintain vendor relationships, service commitments, renewal dates, escalation paths, and decision history; coordinate vendor reviews, roadmap discussions, and follow-up actions with procurement, financial, technical, and academic partners.

• Develop and maintain portfolio measures and reporting covering service health, adoption, support demand, change performance, integration status, cost, risk, and user experience; use evidence to identify improvement priorities and track corrective actions through completion.

• Coordinate evaluation of AI-enabled LMS functionality and emerging digital learning resources, ensuring appropriate consideration of intended outcomes, affected populations, data practices, accessibility, operational dependencies, support requirements, and measures of success.

• Leverage AI in routine tasks and contribute ideas for using AI to improve the unit’s efficiency and overall performance.

• Take responsibility for fostering a positive culture, upholding organizational values, and championing engagement in all its forms.

• Collaborate across teams and actively participate in ET/ASU events and programs.

Desired Qualifications:

• Experience supporting complex projects, programs, service portfolios, or operational initiatives in a higher-education, technology, or similarly collaborative environment.

• Experience working with cross-functional stakeholders, such as technical teams, faculty, researchers, instructional designers, academic partners, or operations teams.

• Familiarity with learning management systems, digital-learning technologies, enterprise platforms, integrations, or AI-enabled tools.

• Ability to translate business, academic, research, or user needs into actionable requirements, work plans, priorities, or implementation activities.

• Experience preparing clear reports, dashboards, status updates, risk communications, or other materials that support stakeholder and leadership decision-making.

• Experience supporting vendor, contractor, statement-of-work, payment, partnership, or other external-provider activities is a plus.

• Experience supporting pilots, usability activities, feature testing, or research-driven evaluation, with the ability to use findings to improve services or processes.

• Familiarity with project-management, collaboration, documentation, analytics, or workflow tools, such as Jira, Confluence, Airtable, Looker Studio, Power BI, or comparable platforms.

• An advanced degree and/or project-management or Agile certification is a plus.

• Employment at an Arizona Board of Regents (ABOR) institution: Arizona State University, Northern Arizona University, or the University of Arizona.

• Demonstrated ability to model empathy, compassion, and emotional intelligence.

• Experience in a values-driven organization with a strong commitment to inclusion and belonging.

• Ability to cultivate a psychologically safe environment where all team members can thrive.

• Capacity to inspire and drive meaningful change in individual, institutional, and corporate behaviors to support a more sustainable environment.

• Commitment to leading by example through effective communication, active participation, and advocacy for the institution’s sustainability programs.

Working Environment:

Activities primarily take place in a standard, climate-controlled office environment and may involve extended periods of sitting, standing, or moving between office spaces. This role involves regular use of a computer, including a keyboard and mouse.

Special Instructions for Application:

A cover letter is required. Please describe your experience managing complex, cross-functional learning-technology, digital-service, or enterprise operational initiatives. Address your experience translating stakeholder needs into actionable plans; supporting executive decisions through clear reporting, risk identification, and recommendations; and coordinating implementation across technical, academic, and operational partners. If applicable, include an example of your work with LMS platforms, integrations, AI-enabled learning tools, vendor or external-partner deliverables, or portfolio and lifecycle management.

Driving Requirement:

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Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Jobs Hub.

Please use the link below to log in using single sign-on.

To be considered, your application must include all of the following attachments:

• Cover letter

• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.