Dexian Government Solutions is recruiting for a
Program Manager to support the EPA Multi-Regional Information Technology Support Services (MRITSS) Region 7 contract in
Lenexa, Kansas.
Position Overview: - The Program Manager serves as the primary interface between Dexian Government Solutions and EPA leadership for all operational, technical, administrative, and service delivery activities supporting EPA Region 7 IT operations. This position provides leadership and oversight for multi-site IT support services, service desk operations, escalation management, staffing, performance reporting, and customer satisfaction initiatives in a federal enterprise environment.
Job Duties: - Lead financial, technical, administrative, and personnel program activities to ensure successful execution of all contractual obligations.
- Serve as the primary point of contact (POC) to EPA IT leadership and act as the primary escalation authority for operational service activities.
- Oversee cross-project planning, staffing, scheduling, milestones, and deliverables.
- Manage contractor personnel, workforce development, and training activities.
- Support EPA Region 7 operational requirements across multiple support locations and remote user environments.
- Ensure compliance with EPA service management, reporting, security, and performance monitoring requirements.
- Manage operational reporting activities, including SLA metrics, incident trends, staffing updates, and customer feedback reporting.
- Participate in contract-level meetings and coordinate operational updates, changes, risks, and service improvement initiatives.
- Coordination of innovations and service portfolio improvements with EPA leadership.
- Oversee ITIL-based service management operations utilizing EPA enterprise ITSM tools.
- Ensure contractor compliance with FISMA, EPA security policies, and annual training requirements.
- Support operational transition activities including phase-in, knowledge transfer, and continuity planning.
- Provide oversight for invoicing support, staffing administration, personnel evaluations, and operational governance activities.
Required Qualifications: - 10+ years of experience managing federal IT support services programs of similar scope and complexity.
- Demonstrated experience leading operational IT service delivery teams in enterprise or federal environments.
- Experience managing ITIL-aligned service management operations and SLA-driven support environments.
- Demonstrated experience overseeing multi-site IT operations, customer support activities, and escalation management functions.
- Experience interfacing with senior government leadership and customer stakeholders.
- Demonstrated experience managing operational risks, staffing, scheduling, and performance reporting activities.
- Demonstrated familiarity with Federal IT security requirements, FISMA compliance, and federal operational governance requirements.
- Experience supporting enterprise IT environments within Federal agencies preferred.
- Strong written and verbal communication skills with demonstrated experience leading customer-facing operational meetings and reporting activities.
- ITIL 4 certification preferred.
Education Requirements: Bachelor's degree from an accredited College or University in business administration, business management, information systems, information technology, or engineering. Certification Requirements: a Program Management Certification from an industry recognized certification authority such as Project Management Institute (PMI). Clearance Requirements: Tier 4 Public Trust (High Risk/Sensitive) is required to Start. 
