Program Manager to support the delivery of leadership development programs for global clients, based in our Durham, NC office. This is a 12-month fixed-term contract role, created to provide additional delivery capacity in response to client demand.
The Program Manager plays a key role in coordinating and executing leadership development programs for large, multinational organizations. Working closely with clients, faculty, and internal delivery teams, the role focuses on ensuring programs are planned, managed, and delivered to a consistently high standard across both in-person and virtual formats.
This is a hands-on delivery role requiring strong coordination skills, attention to detail, and the ability to work effectively with globally distributed teams. The role requires full-time, in-office presence in Durham, NC and includes travel to support program delivery.
Key ResponsibilitiesProgram Delivery and Coordination- Support the end-to-end execution of leadership development programs, including project plans, schedules, invoicing, contracting, and materials coordination
- Track delivery milestones and dependencies to ensure programs are delivered on time and to plan
- Coordinate program design meetings, logistics, and communications with clients and internal teams
On-Site Program Support - Manage venue, hotel, and classroom logistics for in-person programs
- Coordinate on-site materials and provide day-to-day delivery support during live programs
Virtual Program Support - Coordinate virtual program delivery logistics, including session setup, participant communications, and attendance tracking
- Liaise with internal teams on learning materials, graphics, and module support
Client and Stakeholder Support - Build effective working relationships with clients, faculty, and internal stakeholders
- Develop a working understanding of client objectives and program context
- Identify delivery risks early and escalate issues appropriately to ensure smooth delivery
Budgeting and Administration - Track program expenses and materials to support accurate cost tracking and reconciliation
- Support accurate billing, invoicing, and contract administration
Evaluation and Continuous Improvement - Review participant feedback and evaluation data
- Prepare summary reports and contribute to internal debriefs and continuous improvement discussions
Knowledge and Process Management - Maintain and update program delivery documentation, templates, and internal knowledge resources
Business Development Support - Identify potential follow-on opportunities during program delivery
- Share delivery insights and best practices with colleagues across the business
RequirementsBachelor's degree with at least three years' experience in a client-facing role - Experience supporting professional education, leadership development, or learning programs preferred
- Exposure to learning management systems or digital learning platforms is an advantage
Demonstrated project or program coordination experience - Ability to manage timelines, schedules, dependencies, and multiple workstreams simultaneously
- Comfortable tracking expenses and delivery milestones
- Project management certification or formal training is desirable but not required
Experience working in a structured, delivery-focused environment - Familiarity with operating in fast-paced, deadline-driven settings
- Strong attention to detail and follow-through
Experience working with global or cross-functional teams - Able to coordinate across time zones and work effectively with colleagues in different geographies
Strong stakeholder and communication skills - Confident working with clients, faculty, and internal teams
- Clear, professional written and verbal communication
Strong organizational and teamwork skills - Able to prioritise workload, manage competing demands, and support team delivery goals
