Program Manager LeadThis role ensures that complex, cross-functional work comes together seamlessly across dozens of systems, teams, and delivery streams. You will own program-level orchestration, delivery governance, dependency management, and operational rigor at scale.
Key Responsibilities:Cross-Functional Delivery Orchestration- Coordinate delivery across:
- Technology
- Analytics
- Marketing
- Lines of Business (LOBs)
- Ensure all teams are aligned to shared milestones, dependencies, and release plans.
Program Roadmap & Dependency Management- Manage execution of the end-to-end program roadmap.
- Identify, track, and resolve dependencies across channels, platforms, and workstreams.
- Maintain a clear, predictable delivery path for high-visibility initiatives.
Governance & Operating Cadence- Establish and run a scaled operating cadence that supports consistent, repeatable delivery.
- Lead delivery governance, including:
- Intake
- Prioritization
- Release planning
- Cross-team alignment
Program Health & Reporting- Track and report on:
- Program health
- Milestones
- Risks and issues
- Financials and resource utilization
- Provide executive-ready visibility into progress, blockers, and decisions needed.
Scaling & Operational Maturity- Support the evolution from 400+ experiences to sustainable, scalable growth.
- Build the structures, processes, and rhythms needed to scale without chaos.
Resource & Capacity Planning- Drive resource planning across teams and ensure capacity aligns with program priorities.
- Partner with leaders to anticipate needs and proactively address gaps.
Qualifications:- 8+ years in program management, delivery leadership, or large-scale orchestration
- Proven experience managing complex, multi-team programs
- Strong understanding of marketing technology, personalization, or customer experience ecosystems
- Expertise in dependency management, governance, and cross-functional alignment
- Exceptional communication and executive-level reporting skills
- Ability to bring structure, clarity, and predictability to fast-moving environments
