Iron Mountain

Program Manager

Iron Mountain • $75K — $95K *
Nemacolin, PA 15351In-Person
Business Services
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5 years of experience in account management and/or client services
  • Strong knowledge of Microsoft Office applications
  • Proven ability in problem-solving and multitasking
  • Bachelor's Degree or equivalent industry-standard certification
  • Willingness to travel 15% of the time

Responsibilities

  • Lead the implementation and ongoing management of programs
  • Facilitate meetings to ensure seamless client onboarding
  • Prepare performance reports and lead program health discussions
  • Communicate client requirements to internal teams for execution
  • Interpret client Master Service Agreements and create Statements of Work

Benefits

  • Competitive compensation and benefits aligned with experience
  • Paid time off and holidays for work-life balance
  • Flexible work options where applicable
  • Comprehensive health, wellness, and retirement programs
  • Opportunities for continuous learning and professional growth
Full Job Description
Program Manager

Job Summary

Iron Mountain is seeking a proactive and organized Client Services Program Manager to join our Talent Acquisition team. In this role, you will be responsible for ensuring program consistency and client satisfaction through the successful implementation and execution of assigned accounts. You will act as the primary liaison between the client and cross-functional teams, outlining program goals and monitoring milestones to ensure all deliverables are met accurately and on time.

What You'll Do (Responsibilities)

In this role, you will:
  • Lead Program Execution: Drive the implementation and ongoing management of assigned programs to ensure all tactical goals and deadlines are met.
  • Manage Client Onboarding: Facilitate cross-functional implementation meetings to ensure a seamless transition for new clients.
  • Drive Business Reviews: Prepare performance decks and lead discussions regarding program health, revenue, and client satisfaction to provide actionable insights.
  • Ensure Operational Integration: Communicate client requirements and work instructions to internal teams to support execution and contractual compliance.
  • Contractual Compliance: Understand and interpret client Master Service Agreements (MSAs) and create specific Statements of Work (SOWs) within internal management systems


What You'll Bring (Skills & Qualifications)

The ideal candidate will have:
  • 5 years of experience in account management and/or client services.
  • Strong knowledge of Microsoft Office applications and the ability to create and manage detailed project plans.
  • Proven ability in problem-solving and managing multiple projects in a fast-paced environment.
  • Bachelor's Degree or equivalent industry-standard certification.
  • Travel: 15%


What We Offer (Benefits)
  • Competitive compensation and benefits aligned with your experience.
  • Paid time off and holidays to support work-life balance.
  • Flexible work options where applicable to help you thrive.
  • Comprehensive health, wellness, and retirement programs.
  • Opportunities for continuous learning and professional growth.


#Li-Remote

Category: Project/Program Management Group

About Iron Mountain

Iron Mountain Incorporated is a global leader for storage and information management services. The company provides solutions for records management, data backup and recovery, document management, secure shredding, and consulting services. Iron Mountain serves more than 225,000 customers in 50 countries and stores and protects billions of information assets, including critical business documents, electronic information, medical data, and cultural and historical artifacts. The company was founded in 1951 and is headquartered in Boston, Massachusetts.
Learn more about Iron Mountain
Size
26,750 employees
Market Cap
$14.7 billion
Industry
Business Services
Net Income
$342.6 million
Founded
1951
5 Year Trend
+5%
Revenue
$4.1 billion
NASDAQ
IRM
* Ladders Estimates

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