Salary/Hourly Rate:95,000 Job Summary Implements and administers one or more programs for an association, non-profit, or similar organization. Program Managers are strategic individuals who supervises groups of projects and focuses on long term business objectives. Serves as a leader of authority with expert level knowledge in one or more areas. Makes authoritative decisions and recommendations. Plans, organizes and guides projects and subordinate employees. May be called on to consult in other areas. Primary Duties Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review. 37Executes programs that meet the needs of the organization9s target population and that are in alignment with the organizations stated mission. 37Supervises the work of program staff to ensure the quality of service is provided. 37Assist in the development of customized solutions to individual client needs. 37Participates in program evaluation by collecting and analyzing data in support of key performance matrix. 37Ensures all services provided are in compliance with applicable standards and regulations. Additional Responsibilities 37Serves as a liaison between the customer and supplier for product sourcing. 37Implement project management proficiencies by creating schedules, deliverables, and identifying new available resources. 37Complete in an accurate and timely manner, all evaluation/assessment reports, progress reports, case notes, incident reports, attendance, and other supporting documentation. 37Perform other responsibilities as assigned. Qualifications: Education, Experience, and Certification(s) 37Required: High school diploma or General Educational Development (GED). 37Required: Five (5) years of related experience can be substituted for a Bachelor9s degree. 37Security Clearance and background check requirements, if applicable are determined by the contract. 37Required: Valid driver9s license and/or access to reliable transportation to perform work-related travel required. Eligible drivers must have a good motor vehicle record (MVR). 37Preferred: Experience working with people with disabilities. 37Preferred: One (1) year of direct management experience. Knowledge, Skills, and Abilities 37Strong problem-solving and analytical skills. 37Ability to manage multiple activities and prioritize multiple competing tasks. 37Ability to set priorities for self, team, and peers, and adjust when priorities change. 37Advanced Proficiency in Microsoft Office skills, and the ability to become familiar with corporate specificprograms and software such as ZOOM and Microsoft Teams. 37Ability to solve practical problems andadapt to new information and guidance quickly. 37Excellent verbaland writtencommunication skills. 37Detail-oriented and able to carry out work with the highest levels of accuracy. 37Ability to work independently and as part of a team. 37Excellent customer service skills (phone and in person). Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is primarily performed in an office, community, or remote work environment and requires the ability to sit, stand, walk, communicate, and operate standard office equipment, including computers and telephones. The employee may occasionally lift and carry items weighing up to 20 pounds, travel locally for meetings, trainings, or program activities, and move between work locations. Frequent use of vision, hearing, and manual dexterity is required to complete administrative, supervisory, and documentation responsibilities. Work Environment While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually quiet. What We Offer 6 for Benefit Eligible Employees May Include: Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features: 37Health coverage for you and your family through Medical, Dental, and Vision plans. 37Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance. 37A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution. 37Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars. 37To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance. 37A generous paid time-off program in which the benefits increase based on your tenure with the company.