Job SummaryProgram Manager II is a mid-level Program Management position. Working with minimal supervision of a more senior program leader, the Program Manager II has responsibility for ensuring the planning and performance of assigned, generally more complex programs, throughout all phases of the program lifecycle with specific emphasis on sustainment and logistics. The Program Manager II is responsible for the cost, schedule, quality, customer satisfaction, and technical performance of assigned programs and for using that successful execution to drive future growth in the sustainment phase of the project lifecycle.
The Program Manager II is responsible for effective customer communication, with minimal oversight from senior program leadership, to proactively respond to the customer, and gain customer trust by meeting commitments and quality standards. This position will be required to forecast sales, new business, and gross profit on their programs, needed to meet the operational goals of the business unit. The Program Manager II will provide direction to program teams or Integrated Product Teams in achieving excellence in program execution through the use of Earned Value and other techniques to identify program issues and monitor program performance. Portfolio value may vary depending on the mix of programs.
The Program Manager II is responsible for the creation of all sustainment related customer facing deliverables, develops and executes sparing and sustainment strategies, plans for repairs and upgrades to address obsolescence, tracks reliability, maintainability, and performance trends. This role serves as the customer facing role of the program for all sustainment related activities.
Responsibilities and Tasks- Holds self and teammates accountable for high performance standards and provides coaching to effectively manage changing priorities.
- Understands and effectively communicates program objectives to the team. Relates how the program accomplishes the strategic plans of the Company and Business Area, and fosters strategic thinking.
- Leads the development of detailed project or program plans through the application of company Policies and Procedures and Program Management industry best practices.
- Leads assigned project teams in accordance with specific program plans to achieve program delivery and quality goals.
- Proactively prepares and interprets Risk and Opportunity analyses and financial reports to anticipate problems and take corrective action to prevent/mitigate problems, and plan for management reserves.
- Working with finance and Business Area leadership, prepares forecasts of new business, sales, and gross profit for annual operating plans for assigned programs. Establishes program budgets and holds Control Account Managers responsible for adherence.
- Identifies continuous improvement opportunities to meet customer requirements by fostering an entrepreneurial and collaborative workforce.
- Builds, develops, and maintains close customer relationships, anticipates customer needs, creatively addresses customer issues, and continually pursues open communications to strategically expand the business.
- Assures customer satisfaction in terms of product performance, delivery, cost and contracted scope as the primary point of contact for the customer.
- Demonstrated ability to provides Business Area leadership and customer sufficient details of program performance, risk assessments, and identification of opportunities for improvement; understands importance of providing recommended solutions to solve problems.
- Coordinates with marketing personnel and assists in the preparation and implementation of marketing plans and proposals.
- Applies strategic thinking to anticipate challenges, align program objectives with organizational goals, and drive long-term value while balancing near-term priorities.
- Plans and executes programs per contractual obligations, directly and/or indirectly managing the performance of multiple suppliers, affiliates, or peer organizations.
- Supports technical discussions, both internally and externally, to ensure all technical requirements are met.
Knowledge (Education/License/Certification, Prior Experience)- Bachelor's degree is required.
- 3+ years of functional experience as a Program Manager is required
- 3-5 years of logistics support experience
- Ability to calculate and identify trends in Reliability, Availability, and Maintainability (RAM) metrics
- PMP® Certification or Equivalent is Preferred
- Basic understanding of industry trends and our customers and competitors' strategies, strengths and weaknesses.
- Knowledge or experience in the applicable technical area or product line.
- Experience with leading teams through the five phases of the project management framework (Initiate, Plan, Execute, Monitor & Control, Close).
- Demonstrated experience and understanding of program budgeting process.
- Thorough understanding and experience in negotiations, collaborative problem solving, conflict management, meeting facilitation skills, and applying tact and diplomacy with internal/external customers and foreign personnel.
- Experience using contract lifecycle management process to review/approve contract changes.
- Demonstrated experience in managing program scope based on customer requirements, expectations, and required deliverables (e.g., proposals, contracts, statement of work).
- Proficient in the use of MS Office products including Excel, PowerPoint, Word, Visio, Outlook, and Project applications.
Skills and Abilities- Critical thinker who is able to analyze, evaluate, and interpret information effectively.
- Ability to create and maintain constructive customer relationships.
- Demonstrated ability to complete projects or programs on time, within scope and budget while delivering a quality product to the customer with a high level of satisfaction.
- Exhibits strong future growth potential.
- Ability to manage in accordance with disciplined internal processes aligned with industry standards and tools; holds self and others accountable for the following: Earned value management, Program Planning, Risk Management, Requirements Management.
- Demonstrated understanding of and ability to hold others accountable for the following: Earned value management, Program Planning, Risk Management, Requirements Management.
- Ability to clearly communicate ideas verbally and in writing. with demonstrated ability to create and give program management review presentations.
- Ability to lead program teams through influence.
- Demonstrated ability to work independently in building and leading an integrated product team.
Travel/Physical Requirements- Travel 25% may be required
- Matrix organizational structure
- Fast-paced
- Deliverables-oriented
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Here Are Some of the Great Benefits We Offer:- Most locations offer a 9/80 schedule, providing every other Friday off
- Competitive compensation & 401(k) program to plan for your future
- Robust medical, dental, vision, & disability coverage with qualified wellness discounts
- Basic Life Insurance and Additional Life & AD&D Insurances are available
- Flexible Vacation & PTO
- Paid Parental Leave
- Generous Employee Referral Program
- Voluntary Benefits Available: Longer Term Care, Legal, Identity Theft, Pet Insurance, and more
- Voluntary Tricare Supplement available for military retirees
This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. The employer has the right to revise this job description at any time. The job description is not an employment contract.
