If you enjoy driving transformation and delivering measurable value, this is an exciting time to join the Nordstrom Supply Chain. This Program Manager role is an important position within Supply Chain Operations, providing program management to enable cross-functional teams to unlock capabilities and drive value to Nordstrom. This role focuses on supporting the change management strategy and execution of the NELO and NextGen WMS initiatives, partnering with site leadership across program workstreams. The role requires the ability to move between strategic planning and tactical execution. The program manager uses business acumen, operational knowledge, and effective communication skills through VP level to deliver solutions and capabilities, in partnership with technical program managers. The role partners closely with cross-functional internal teams and external partners to ensure initiatives are planned, integrated, governed, and executed using Nordstrom's established project 
management standards.

A day in the life...

• Program Management: Develop program tracking to support delivery of program objectives and maintain program discipline. Create program updates for leadership review. Continuously improve and apply standardized project documentation to support implementations. Programs deliver value to Nordstrom and align with Supply Chain Operations (SCO) goals.

• Stakeholder Engagement and Communication: Maintain effective communication with internal and 
external stakeholders to support timely delivery of project milestones. Provide regular updates to leadership on progress and performance metrics. Identify, manage, and escalate risks and issues. Communicate clearly and concisely through VP level, providing transparency into milestones, risks, and needs.

• Change Management: Lead the NELO and WMS change management strategy and execution. Develop communication plans for site teams, including managers and team members.

• Operational Collaboration: Support build, testing, training, change management, and other 
implementation workstreams for stability and scale. Participate in on-site implementation to help ensure business requirements, KPIs, and success measures are achieved, and that a framework exists to detect and track action. Participate in cross-functional team meetings to address current operational issues and contribute to actionable strategies. Participate in integration meetings to confirm that operational workflow, business, and system requirements align to scope and objectives.

• Performance Analysis and Improvement: Analyze supply chain performance metrics and KPIs to 
identify improvement opportunities. Support WMS incident tracking and escalation with the WMS team and Manhattan Associates. Support MHE incident tracking and escalation with DC Engineering, the WMS team, and Manhattan Associates.

• Cross-functional Integration and KPI Management: Contribute to the development and monitoring of cross-functional KPIs to support effective execution and performance of programs.

• This position may be required to perform other related duties as assigned.

• Travel required 15%+

You own this if you have...

• Bachelor's degree in supply chain, engineering, information systems, or a similar field

• 3+ years of program management experience, with demonstrated successful program delivery

• Supply chain expertise in retail or consumer goods preferred, with a focus on logistics and distribution, fulfillment, manufacturing, or store operations, and an understanding of industry dynamics

• Project management certification (PMP) preferred, or demonstrated equivalent experience

• Experience contributing to large-scale program delivery, including software implementations, greenfield or brownfield facility programs, or equipment and automation installation

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. 
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.