Full Job Description
Amazon Global Logistics is seeking an experienced Program Manager to independently own and deliver strategic cross-border export programs that improve delivery speed for international customers. You will scope and create project plans, develop processes, coordinate cross-functional execution, and communicate status, risks, and recommendations to senior leadership. In this role, you will own speed programs related to our carrier and third-party partners, working cross-functionally to drive customer-centric outcomes across multiple verticals.
Key job responsibilities
- Own end-to-end delivery of cross-functional export speed programs, developing project plans, coordinating execution, and managing budgets from conception through completion.
- Leverage data analytics (SQL, Excel) to set program objectives, identify improvement opportunities, and drive measurable performance metrics for carrier and partner operations.
- Navigate ambiguous business scenarios with structured problem-solving, identifying and mitigating risks before they escalate into major issues.
- Foster collaboration across internal teams and external partners (carriers, customs brokers, logistics providers) to optimize resource allocation and prioritize projects aligned with customer needs.
- Develop and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones, performance, and progress for senior leadership.
- Communicate status, risks, and process changes to senior managers and business leaders through executive presentations and business reviews.
A day in the life
As a Program Manager on the Cross Border Exports team, you'll develop optimized processes to handle export shipments to neighboring countries via ground shipping options. You'll create cost-effective, fast delivery services for international customers, ensuring seamless customs clearance and last-mile delivery. Your days will involve analyzing data to identify areas for improvement, developing action plans, and implementing process optimizations that enhance the customer experience. You'll approach complex challenges as opportunities to find innovative solutions - your work will be instrumental in making the world a smaller place, one package at a time.
BASIC QUALIFICATIONS
- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
PREFERRED QUALIFICATIONS
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Bellevue - 82,700.00 - 129,800.00 USD annually