Amazon

Program Manager II, Amazon Global Logistics (AGL), Cross Border Exports Operations

Amazon$82K — $129K *
Transportation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of program or project management experience
  • 3+ years of experience with process improvement initiatives using data and metrics
  • Advanced knowledge of Excel (Pivot Tables, VLookUps) and SQL
  • Experience in data-driven decision making for improvements
  • Experience collaborating with tech and non-tech teams

Responsibilities

  • Own end-to-end delivery of cross-functional export speed programs
  • Leverage data analytics to set program objectives and drive performance metrics
  • Navigate ambiguous business scenarios with structured problem-solving
  • Foster collaboration with internal teams and external partners for project prioritization
  • Develop and oversee KPI reporting for program performance
  • Communicate status, risks, and changes to senior leadership

Benefits

  • Comprehensive health insurance (medical, dental, vision, prescription)
  • 401(k) matching
  • Paid time off and parental leave
  • Flexible Spending Accounts
  • Adoption and Surrogacy Reimbursement coverage
Full Job Description
Amazon Global Logistics is seeking an experienced Program Manager to independently own and deliver strategic cross-border export programs that improve delivery speed for international customers. You will scope and create project plans, develop processes, coordinate cross-functional execution, and communicate status, risks, and recommendations to senior leadership. In this role, you will own speed programs related to our carrier and third-party partners, working cross-functionally to drive customer-centric outcomes across multiple verticals.

Key job responsibilities

- Own end-to-end delivery of cross-functional export speed programs, developing project plans, coordinating execution, and managing budgets from conception through completion.

- Leverage data analytics (SQL, Excel) to set program objectives, identify improvement opportunities, and drive measurable performance metrics for carrier and partner operations.

- Navigate ambiguous business scenarios with structured problem-solving, identifying and mitigating risks before they escalate into major issues.

- Foster collaboration across internal teams and external partners (carriers, customs brokers, logistics providers) to optimize resource allocation and prioritize projects aligned with customer needs.

- Develop and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones, performance, and progress for senior leadership.

- Communicate status, risks, and process changes to senior managers and business leaders through executive presentations and business reviews.

A day in the life

As a Program Manager on the Cross Border Exports team, you'll develop optimized processes to handle export shipments to neighboring countries via ground shipping options. You'll create cost-effective, fast delivery services for international customers, ensuring seamless customs clearance and last-mile delivery. Your days will involve analyzing data to identify areas for improvement, developing action plans, and implementing process optimizations that enhance the customer experience. You'll approach complex challenges as opportunities to find innovative solutions - your work will be instrumental in making the world a smaller place, one package at a time.

BASIC QUALIFICATIONS

- 3+ years of program or project management experience

- 3+ years of defining and implementing process improvement initiatives using data and metrics experience

- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

- Experience using data and metrics to determine and drive improvements

- Experience working cross functionally with tech and non-tech teams

PREFERRED QUALIFICATIONS

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience

- 3+ years of driving process improvements experience

- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

- Experience building processes, project management, and schedules

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Bellevue - 82,700.00 - 129,800.00 USD annually

About Amazon

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Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
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