Key job responsibilities
• Identify, develop, manage, and execute analyses to uncover areas of opportunity and present written business recommendations.
• Manage project schedules with input from program/project teams, identifying key milestones.
• Drive recommendations and prioritization with input from senior program managers.
• Lead collaboration with business and technical teams to deliver solutions that are scalable, secure, and flexible while maintaining a strong customer focus.
• Communicate clearly and concisely (verbal and written) to managers and cross-functional stakeholders on program status and decisions.
• Track and report on key delivery performance metrics.
• Own, track, and escalate issues to ensure they are addressed and resolved.
• Serve as the primary escalation point for project team members.
A day in the life
In this role, the Program Manager will work closely with senior leaders in the Last Mile space as well as key partner organizations (e.g., Operations, Customer Service, LMAQ, WHS) to ensure success. The Program Manager will own performance programs and mechanisms used by internal customers, such as Delivery Service Providers (DSPs) and Business Coaches (BCs), with a focus on measuring and improving Delivery Associate (DA) performance.
You will be successful in this role if you 1) have a strong sense of ownership and seek long-term solutions that allow DFI to scale, 2) can develop data-based insights and turn them into actionable work-plans, and 3) clearly communicate, both verbally and in writing, to drive buy-in and adoption across a diverse group of stakeholders with competing priorities.
BASIC QUALIFICATIONS
- Bachelor's degree in relevant field
- 1+ years of program or project management experience
- Experience in a highly analytical, results-oriented environment with cross functional interactions
PREFERRED QUALIFICATIONS
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, TN, Nashville - 50,100.00 - 87,600.00 USD annually
USA, WA, Bellevue - 80,200.00 - 97,400.00 USD annually