Amazon

Program Manager I, DSP Delivery Feedback and Insights (DFI)

Amazon$80K — $97K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in relevant field
  • 1+ years of program or project management experience
  • Experience in a highly analytical, results-oriented environment with cross-functional interactions
  • Familiarity with MS Access and SQL (preferred)
  • Intermediate knowledge of Excel techniques (preferred)
  • Proven ability in requirement gathering and documentation (preferred)

Responsibilities

  • Identify and execute analyses to uncover business opportunities
  • Manage project schedules and identify key milestones
  • Drive recommendations and prioritization with input from stakeholders
  • Collaborate with business and technical teams to deliver scalable solutions
  • Communicate program status and decisions clearly to stakeholders
  • Track key delivery performance metrics
  • Escalate and address project issues as the primary point of contact

Benefits

  • Comprehensive health insurance (medical, dental, vision)
  • 401(k) matching plan
  • Paid time off and parental leave
  • Adoption and surrogacy reimbursement coverage
  • Mental health support and employee assistance programs
Full Job Description
Key job responsibilities
• Identify, develop, manage, and execute analyses to uncover areas of opportunity and present written business recommendations.
• Manage project schedules with input from program/project teams, identifying key milestones.
• Drive recommendations and prioritization with input from senior program managers.
• Lead collaboration with business and technical teams to deliver solutions that are scalable, secure, and flexible while maintaining a strong customer focus.
• Communicate clearly and concisely (verbal and written) to managers and cross-functional stakeholders on program status and decisions.
• Track and report on key delivery performance metrics.
• Own, track, and escalate issues to ensure they are addressed and resolved.
• Serve as the primary escalation point for project team members.

A day in the life

In this role, the Program Manager will work closely with senior leaders in the Last Mile space as well as key partner organizations (e.g., Operations, Customer Service, LMAQ, WHS) to ensure success. The Program Manager will own performance programs and mechanisms used by internal customers, such as Delivery Service Providers (DSPs) and Business Coaches (BCs), with a focus on measuring and improving Delivery Associate (DA) performance.

You will be successful in this role if you 1) have a strong sense of ownership and seek long-term solutions that allow DFI to scale, 2) can develop data-based insights and turn them into actionable work-plans, and 3) clearly communicate, both verbally and in writing, to drive buy-in and adoption across a diverse group of stakeholders with competing priorities.

BASIC QUALIFICATIONS

- Bachelor's degree in relevant field

- 1+ years of program or project management experience

- Experience in a highly analytical, results-oriented environment with cross functional interactions

PREFERRED QUALIFICATIONS

- Experience in MS Access and SQL

- Experience in requirement gathering and ability to write clear and detailed requirement document

- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TN, Nashville - 50,100.00 - 87,600.00 USD annually

USA, WA, Bellevue - 80,200.00 - 97,400.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

Similar Jobs

More Jobs at Amazon

More Information Technology Jobs

Find similar Program Manager I, DSP Delivery Feedback and Insights (DFI) jobs: