Program Manager, Healthcare

Position Summary

The Program Manager, Healthcare is responsible for leading the implementation and ongoing success of KBS's healthcare service programs, ensuring successful startup, operational readiness, and standardized execution across new and expanding accounts. This role bridges program design and field execution, with accountability for transition outcomes, service delivery consistency, and workforce readiness.

The position functions as the central program lead during the implementation and ongoing operational lifecycle, coordinating cross-functional teams to ensure alignment, validation, and execution of a repeatable healthcare operating model. The role directly supports closing gaps in standardization, compliance, and cross-functional accountability by ensuring services are implemented in alignment with defined standards, regulatory requirements, and client expectations.

Essential Duties and Responsibilities

Responsibilities may include but are not limited to:
• Plans, develops, implements, manages, and maintains KBS's healthcare program to reach short- and long-term goals
• Lead end-to-end execution for healthcare services, from kickoff through stabilization and ongoing operations
• Serve as the primary owner of service implementation outcomes, including readiness, timelines, service delivery, and ongoing performance
• Coordinate and direct seconded field managers and site leadership during the transition phase and initial operational phase
• Translate contract scope into a defined service delivery model, ensuring alignment with scope of work and operational requirements
• Implement standardized service models, SOPs, workflows, and service expectations aligned with healthcare environments
• Ensure compliance with healthcare-specific standards, including infection control practices, regulatory expectations and reporting requirement, and audit readiness
• Partner with cross-functional teams to validate scope, staffing models, equipment needs, and service assumptions prior to and during transition
• Support and ensure delivery of structured training programs for site teams to drive service consistency and readiness
• Oversee workforce readiness in partnership with staffing teams, including recruitment, onboarding, badging, credentialing, and vaccination requirements
• Ensure staffing levels align with labor models and ramp plans to support successful service delivery at go-live
• Identify, escalate, and resolve risks related to staffing, service delivery, compliance, and client expectations
• Drive alignment across Sales, Strategic Account Management, Operations, Staffing, and Compliance to ensure upstream decisions are validated and executable at the site level
• Establish and manage detailed transition plans, including timelines, milestones, and ownership across stakeholders
• Monitor transition progress and early-stage performance against defined KPIs and service expectations
• Communicates the monthly or quarterly progress of programs to internal and external stakeholders, providing updates on work progress, obstacles, and overall performance.
• Looks for ways to improve inefficient processes, identifies opportunities for additional products and services, and assists Marketing and Sales and Strategic Accounts with new proposals

Additional Duties and Responsibilities
• Support leadership with healthcare-related transition strategy, planning, and execution initiatives
• Contribute to the development and refinement of standardized healthcare operating models and implementation practices
• Participate in cross-functional initiatives aligned with healthcare service growth and program expansion
• Perform other duties as assigned

Knowledge, Skills, and Competencies

Knowledge
• Knowledge of healthcare janitorial or environmental services operations within clinical and non-clinical settings
• Understanding of healthcare regulatory and compliance requirements (e.g., OSHA, CMS, Joint Commission awareness preferred)
• Knowledge of multi-site service delivery models, transition management, and program standardization approaches
• Familiarity with workforce onboarding, credentialing, and compliance requirements in healthcare environments

Skills
• Program and project management with a focus on transitions and multi-site implementations
• Strong cross-functional collaboration and stakeholder alignment
• Ability to translate scope and strategy into structured, executable service delivery models
• Workforce planning and coordination with staffing and operations partners
• Risk identification, issue resolution, and problem-solving
• Strong communication, organization, and execution skills

Competencies
• Accountability for outcomes and execution of complex transitions
• Ability to operate with structure in ambiguous or fast-paced environments
• Strong attention to detail with focus on compliance and consistency
• Leadership and influence without direct authority
• Results-driven with focus on standardization, quality, and operational readiness

Educational Qualifications/Job Experience Requirements

Education

• Bachelor's degree or equivalent experience

Experience
• 5+ years of experience in healthcare environmental services, janitorial operations, or related field
• Experience supporting multi-site healthcare environments, including hospitals or clinical settings preferred
• Experience leading or supporting transitions, implementations, or program rollouts
• Proven ability to build or implement standardized processes, SOPs, and service models
• Experience working cross-functionally with Operations, Staffing, Sales, and other key stakeholders

Working Conditions/Physical Requirements

Schedule:
• Regular weekly schedule; weekends or holidays as needed.

Physical requirements:
• Extended periods of work seated at a desk; repetitive hand motions; prolonged use of computer; occasionally lift and carry up to 25 lbs.
• Ability to speak clearly (use of voice).
• Vision requirements include close vision, distance vision, moderate peripheral vision, depth perception, and ability to adjust focus.

Environment:
• Office environment generally mild to moderate conditions including varying temperatures and noise levels conducive to a busy workplace and office equipment.
• Lighting varies based on building requirements and may be adjusted within reason.
• Time constraints and related pressures to complete work are high.

Travel: 30 %