Posting Details

To navigate through this form, please use the "Prev" and "Save & Continue" buttons at the top of the page. Do not use your browser's "Back" button as it will not save your progress and data will be lost.

Posting Summary

Logo

Posting Number
RTF00188PO26

USC Market Title
Program Manager

Link to USC Market Title
https://uscjobs.sc.edu/titles/156359

Business Title (Internal Title)
Program Manager for the BHN

Campus
School of Medicine Columbia

Work County
Richland

College/Division
School of Medicine Columbia

Department
SOMC Brain Health

Anticipated Hiring Range
$69,913 - $104,870

Location of Vacancy

Part/Full Time
Full Time

Hours per Week
40

Work Schedule

• Standard working schedule: 8:30am - 5:00pm
• Must be willing to work a flexible schedule to meet the needs of the department.

Type of Staff Position
Staff Time-Limited (STL)

Basis
12 months

Job Search Category
Other Professional

Position Description

Advertised Job Summary

The Program Manager is under the limited direction of the Assistant Director, manages daily clinic operations and supervises operational staff for the USC Brain Health Network. The position exists to implement approved operational designs, staffing models, and workflow processes to ensure efficient service delivery across clinic locations. Accountable for execution of established priorities, staff performance, operational system integrity, and escalation of strategic or structural matters to leadership. To demonstrate commitment to conducting business lawfully and ethically by consistently adhering to compliance policies, procedures and regulations

Job Related Minimum Required Education and Experience

• Requires a bachelor's degree in a job related field and 3 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience.

Required Certification, Licensure/Other Credentials

Preferred Qualifications

• Epic systems experience.
• Experience in clinic scheduling, capacity management across multiple providers, staffing roles and locations, and template optimization within Epic and ambulatory clinical settings.

Knowledge/Skills/Abilities

• Knowledge of policies, procedures, and practice standards.
• Knowledge of ambulatory workflows and clinical operations workflows.
• Maintain a high level of confidentiality
• Effective written and verbal communication skills.
• Ability to problem-solve collaboratively with program leadership.
• Required to conduct business lawfully and ethically by consistently adhering to compliance policies, procedures and regulations

Job Duties

Job Duty

Operational Execution & Site Implementation
Implements approved operational models and workflow designs across Brain Health Network clinic sites. Coordinates staffing deployment, scheduling configuration, and process rollout to ensure operational readiness and consistency. Monitors implementation effectiveness and reports outcomes to leadership.

Essential Function
Yes

Percentage of Time
30

Job Duty

Staff Supervision & Workforce Management
Provides direct supervision to assigned operational staff, including supervisory-level employees. Oversees onboarding, performance evaluations, corrective action, and ongoing training to ensure accountability and adherence to established service standards.

Essential Function
Yes

Percentage of Time
30

Job Duty

EMR & Scheduling Systems Administration
Executes configuration and maintenance of the electronic medical record (EMR) and related scheduling systems in alignment with approved operational models. Manages provider templates, monitors referral workflows, and trains staff to ensure accurate documentation and patient access efficiency.

Essential Function
Yes

Percentage of Time
20

Job Duty

Quality Assurance & Workflow Compliance
Conducts operational audits, referral reviews, and site observations to ensure compliance with established procedures and regulatory requirements. Implements corrective actions within defined authority and escalates systemic concerns as appropriate.

Essential Function
Yes

Percentage of Time
15

Job Duty

Reporting & Leadership Support
Tracks operational metrics and prepares reports for leadership review. Provides operational updates and implementation feedback to support ongoing program growth and refinement. Other duties as required.

Essential Function
Yes

Percentage of Time
5

Position Attributes

Hazardous weather category
Non-Essential

Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.
No

Posting Detail Information

Number of Vacancies
1

Desired Start Date
09/01/2026

Position End Date
08/31/2026

Job Open Date
08/11/2026

Job Close Date
09/25/2026

Open Until Filled
No

Special Instructions to Applicant

Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.

We are only accepting applications submitted by September 25, 2026.

Quicklink for Posting
https://uscjobs.sc.edu/postings/211372