Fortive

Program Manager, Facilities

Fortive • $76K — $128K *
US-AnywhereRemote in United States
Real Estate & Construction
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Facilities Management, Business Administration, or related field
  • Minimum 5 years in facilities management or related field, 2 years in leadership
  • Strong knowledge of facilities management best practices and regulations
  • Excellent leadership, communication, and interpersonal skills
  • Proven ability to analyze data and make recommendations
  • Adaptable, coachable, and responsive to feedback with change management
  • High competency in data analysis using Microsoft Excel and PowerPoint

Responsibilities

  • Develop and implement integrated facilities management strategies with customer input
  • Manage and lead a team of facilities professionals, focusing on training and performance
  • Ensure high customer satisfaction through proactive communication
  • Oversee daily work on repair and maintenance work orders per customer SOPs
  • Collaborate with the Provider Development Manager for service quality improvements
  • Lead customer-initiated projects ensuring timely execution and clear communication
  • Identify and mitigate customer relationship risks, documenting countermeasures
  • Develop and present analytics reports on customer location portfolio performance

Benefits

  • Fully remote position enables flexibility in work location
  • Opportunity to handle special projects and engage in crisis management
  • Flexible schedule accommodating special requirements and on-call duties
  • Potential for professional development with certification programs
  • Possibility for occasional travel to meet customer needs
Full Job Description
Job Overview: As the Program Manager for your assigned ServiceChannel Managed customer, you are responsible for the execution and Customer Success for their facility program. ServiceChannel Managed is a partner to our customers to oversee all facilities and related services. Our goal is to streamline operations, improve efficiency and optimize our resources and software platform into one cohesive framework. This role involves ensuring the efficient operation and management of facilities work orders created in the ServiceChannel Platform, a high level of cross functional partnership with multiple departments and leading a team to achieve the customers repair & maintenance goals.

Key Responsibilities:

  • Strategic Planning: Develop and implement integrated facilities management strategies that align with the customer's business objectives based on your regular conversations with them


  • Team Leadership: Manage and lead a team of facilities professionals, including training, development, and performance evaluation.


  • Customer Stewardship: Ensure high levels of customer satisfaction through proactive and clear communication with the customer points of contact.


  • Operational Oversight: Oversee your teams daily work in the customers repair and maintenance work order management, ensuring they are compliant with the customers Standard Operating Procedures.


  • Vendor Management: Partnering with our Provider Development Manager assigned to your customer, you will work together to communicate the customers needs and opportunities for improvement to continuously improve quality service delivery from our network of providers


  • Project Management: Lead customer-initiated projects from planning through execution, ensuring they are completed on time, within scope and clearly communicated with the customer in weekly meetings.


  • Risk Management: Identify and mitigate risks related to customer health, ensuring any risk to the customers relationship with ServiceChannel is identified and documented immediately with countermeasures


  • Reporting and Analysis: Proactively develop and present regular analytics reports on the customers location portfolio performance, including key metrics and improvement recommendations.


Required Skills & Experience:

  • Bachelor's degree in Facilities Management, Business Administration, or related field


  • Minimum of 5 years of experience in facilities management or a related field, with at least 2 years in a leadership role.


  • Strong knowledge of facilities management best practices, building systems, and relevant regulations.


  • Excellent leadership, communication, and interpersonal skills.


  • Proven ability to analyze data and make best practice recommendations to the customer or internal teams


  • Must possess demonstrated ability to be adaptable, coachable and responsive to feedback; and comfortable with change management.


  • Independence: Ability to work independently from home with a strong record of attendance and punctuality.


  • Organizational Skills: Exceptional organizational and time management abilities.


  • Strong problem-solving and decision-making abilities.


  • This position requires a high level of experience in analyzing data and highly experienced in Microsoft Excel and Powerpoint.


Preferred Skills & Experience

  • Proficiency in facilities management software (e.g., ServiceChannel) and customer relationship management (CRM) tools (Salesforce/Gainsight)


  • Certification in Facilities Management (e.g., IFMA, BIFM) is a plus.

    Working Conditions


  • Flexibility: Ability to handle special projects and emergencies; flexible schedule starting at 8 AM EST with occasional evening and weekend work, as well as on-call availability for emergencies


  • Comfort with Remote Work: This is a completely remote position that requires being comfortable with on camera virtual meetings.


  • Travel: 10% travel may be necessary


Pay Range
The salary range for this position (in local currency) is 76,700.00 - 128,100.00

About Fortive

Fortive is a diversified industrial growth company comprised of Professional Instrumentation and Industrial Technologies businesses that are recognized leaders in attractive markets. With 2019 revenues of $6.3 billion, Fortive's well-known brands hold leading positions in field instrumentation, transportation, sensing, product realization, automation and specialty, and franchise distribution. Fortive is headquartered in Everett, Washington and employs a team of more than 17,000 research and development, manufacturing, sales, distribution, service and administrative employees in more than 50 countries around the world.
Learn more about Fortive
Size
18,000 employees
Market Cap
$22.6 billion
Industry
Manufacturing & Automotive
Net Income
$1.6 billion
Founded
2016
5 Year Trend
-0.5%
Revenue
$6.5 billion
NASDAQ
FTV
* Ladders Estimates

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