The ideal candidate combines robust program management expertise (in business and product oriented programs) with experience in working in a product organization and has experience working in a fast-paced environment. Candidates should be problem-solvers and have strong communication and collaboration skills. 

 RESPONSIBILITIES INCLUDE (but are not limited to): 

Program Strategy & Roadmap 

• Partner with key stakeholders to define scope, objectives, and measurable outcomes.  

• Develop multi-year roadmaps, sequencing, and interdependency plans. 

• Maintain alignment with organizational goals and strategic initiatives. 

Governance & Leadership 

• Establish and lead program governance structures, including phase-gate reviews and steering committees. 

• Ensure consistent standards, practices, and quality across all projects. 

• Manage program risks, issues, escalations, and cross-project conflicts. 

• Identify project change requests (cope, budget, time) when needed and facilitate review / approval.  

• Maintain accountability to program (and projects within it) performance (to scope, time and budget). 

Integration & Cross-Project Management 

• Align project charters, plans, and deliverables. 

• Ensure accurate dependency mapping and resource optimization. 

• Drive integration across technology, product, operations, and functional teams. 

Financial, Resource & Benefits Management 

• Understand business outcomes and financial goals (revenue, OP, GM, etc.). Drive team to deliver on expected product outcomes on time.  

• Own the program budget, funding strategy, forecasting, and overall performance to plan. 

• Track benefits realization and ensure post-implementation outcomes. 

• Provide financial transparency to leadership and sponsors. 

• Own resource planning and execution to program needs.  

Change Leadership & Communication 

• Lead organizational change and communication strategies. 

• Prepare executive-level briefings, dashboards, and narratives. 

• Influence senior leaders and maintain alignment across diverse groups. Facilitate decision-making and remove roadblocks to maintain delivery momentum, or escalate appropriately leadership for support.  

Delivery Assurance 

• Oversee execution and performance of multiple project teams. 

• Ensure risks, issues, and escalations are addressed promptly. 

• Support transition to operations and ensure long-term sustainability. 

QUALIFICATIONS 

Education & Experience 

• 8+ years of experience leading large-scale, multi-workstream / enterprise programs 

• Managing global (multi-country / multi-region) experience is required 

• Bachelor's degree or equivalent; MBA is a significant plus 

• PMP, PRINCE2, or Agile certifications preferred; LEAN certification a plus 

• Experience with Microsoft Project, Project for the Web, Azure DevOps/Jira, and Power BI 

Skills & Competencies 

• Strategic leadership and executive influence 

• Systems thinking and strong analytical skills 

• Expert program financial and risk management 

• Exceptional communication, negotiation, and conflict-resolution skills 

• Critical thinking with data-driven decision-making and problem-solving skills