Summary

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Enterprise Services, Workforce Care Directorate, Wellness and Resilience Division located in Washington, DC.

Additional selections may be made to include other organizational divisions and/or units within the duty location(s) listed above.

Duties

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The Director of Wellness and Resilience leads CBP's resiliency and wellness programs, providing strategic guidance, administrative oversight, and program management. The role advises DHS/CBP leadership on workforce resilience strategies and coordinates with Enterprise Services and program offices to ensure effective operations.

This position starts at a salary of $169,279.00 (GS-15, Step 1) to $197,200.00 (GS-15, Step 10).

Major duties include:

• Overseeing the programs of the Wellness and Resilience Division (WRD) within CBP Workforce Care to provide tactical and strategic support to CBP law enforcement personnel and mission support employees world-wide.
• Developing and implementing comprehensive resiliency strategies, policies, and initiatives that strengthen CBP's mission execution and workforce readiness.
• Managing a team of subordinates by establishing goals, assigning work, monitoring progress, and ensuring the effective execution of administrative processes and procedures.
• Coordinating with senior leadership and program offices to integrate employee engagement, workforce support, and fitness/wellness programs into a unified strategy.
• Representing CBP's workforce resilience and engagement interests in stakeholder meetings and deliberations with internal leadership and external Federal, State, and local agency representatives.

GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position.Please visit this link to view special pay rate charts.

Requirements

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Qualifications

Specialized Experience: You qualify for the GS-15 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:

• Directing complex, enterprise-level programs that involve strategic planning, policy development, and the implementation of initiatives to improve workforce resilience, employee engagement, and organizational effectiveness.
• Exercising full managerial authority over a diverse staff, including setting performance standards, resolving complex grievances, and ensuring the equitable application of personnel policies, training, and career development plans.
• Providing expert-level advice and recommendations to senior executive leadership regarding program operations, policy interpretation, and the resolution of sensitive organizational issues that impact mission execution.
• Analyzing complex data, research, and validated studies to identify trends and develop evidence-based solutions that address organizational stressors and improve the overall well-being of a large, geographically dispersed workforce.
• Coordinating cross-functional efforts across multiple organizational components or external agencies to ensure the successful implementation of large-scale projects and compliance with federal, DHS, and CBP regulations.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

You must:

• Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and
• Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 09/22/2026.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Education

Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.

Additional information

Supervisory Probationary Period: You may be required to serve an 18 month probationary period upon appointment.

Leadership Training: All newly appointed first-time CBP Supervisory GS-15s are required to complete mandatory training. The training will be scheduled by the Office of Training and Development within the first 90 days of appointment. The duration of the training will include 5 weeks of in residence training in Harpers Ferry, WV. Note: This training may be waived if previously completed.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.