Program Manager

Customs and Border Protection

$172K — $197K *
Education, Government & Non-Profit
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of specialized experience in leadership position within federal management environments.
  • Expertise in establishing and implementing policies and procedures aligned with operational needs.
  • Proven track record of resource management and strategic allocation in a federal context.
  • Experience in budget development, negotiation, and validation for large-scale projects.
  • Strong advisory capabilities for senior leadership on programmatic issues and outcomes.

Responsibilities

  • Plan, evaluate, integrate, and coordinate initiatives within the BPAM Office.
  • Direct policy formation for programs and operations to ensure compliance with federal regulations.
  • Lead execution of services within the BPAM PMO to optimize resource use and mission delivery.
  • Oversee development of strategic plans for alignment with organizational goals.
  • Manage personnel matters, including staff selection and performance recognition.

Benefits

  • Comprehensive benefits package for federal employees.
  • Access to various health insurance options for you and your family.
  • Retirement plan options including a Thrift Savings Plan.
  • Paid leave and holiday schedules as per government regulations.
  • Opportunities for professional development and training.
Full Job Description
Summary

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Facilities and Asset Management (OFAM)), Operational Support Facilities Division (OSF), Border Patrol & Air and Marine (BPAM) Program Management Office (PMO) located in the following locations:

  • Alisio Viejo, CA
  • Indianapolis, IN
  • Washinton, DC
  • Euless, TX


Duties

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This position is with the Department of Homeland Security (DHS), within U.S. Customs and Border Protection, Office of Facilities and Asset Management, Operational Support Facilities Division. The BPAM PMO Director is responsible for overall maintenance of various physical components designed to help Air and Marine Operations and the U.S. Border Patrol to fulfill its primary homeland security mission. These components include Sector headquarters, stations, air and marine units, hangers, checkpoints, and forward operating bases. The BPAM PMO is within the OSF Division, which is responsible for overseeing the planning, construction, maintenance, repairs, operations, and sustainment of OFAM's facilities.

This position starts at a salary of $172,476.00 (GS-15, Step 1) to $197,200.00 (GS-15, Step 10).

Salary: Salary listed reflects the rest of U.S. scale and, if applicable, will be adjusted to meet the locality pay or cost of living expenses of the duty location upon selection.

As the Division Director, your typical duties may include:

  • Planning, evaluating, integrating, and coordinating initiatives within the BPAM Office. The incumbent works closely with CBP leadership, special staff, directors, division chiefs, regional directors, and mission support staff, and coordinates actions with Department of Homeland Security and subordinate DHS program office staff to ensure effective implementation of program objectives.
  • Setting, directing, and establishing policies for BPAM PMO programs and operations, ensuring compliance with CBP and DHS requirements which includes developing and implementing new policies and procedures to address emerging operational needs and strategic objectives.
  • Leading the BPAM PMO in executing services, ensuring resources are properly allocated, funded, and strategically placed to achieve the BPAM PMO mission efficiently and effectively.
  • Overseeing the development of the BPAM PMO strategic plan and vision, to ensure alignment with the strategic plans and goals of OSF, OFAM, and CBP.
  • Exercising the full range of delegated personnel management authorities, to include approving selections for subordinate positions, maintaining effective management-employee relations, and recognizing employee performance.


Requirements

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Conditions of employment

  • You must be a U.S. Citizen to apply for this position
  • Males born after 12/31/1959 must be registered with Selective Service
  • Primary U.S. residency for at least three of the last five years (additional details below)
  • All pre-employment processes will be conducted in English
  • You may be required to pass a background investigation
  • CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures
  • As an employee of CBP, you will be joining a workforce that is dedicated to accomplishing our mission while maintaining the trust of our Nation by strictly adhering to all government ethics standards. Your conduct will be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes. Once you enter on duty, these rules include obtaining approval for outside employment or business activity, to ensure such employment or business activity is not prohibited and does not interfere or conflict with performance of your official duties. Please review further details via the following link.
  • DHS uses E-Verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities.
  • Financial Disclosure is required.
  • Bargaining Unit: This position is not covered under the bargaining unit.


Qualifications

Experience: You qualify for the GS-15 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:

  • Setting, directing, and establishing policies for programs and operations, including developing and implementing new policies and procedures to address emerging operational needs and strategic objectives, ensuring compliance with agency and departmental requirements.
  • Overseeing the execution of services, ensuring proper allocation, funding, and strategic placement of resources to achieve mission objectives efficiently and effectively.
  • Developing, negotiating, and validating budget requirements, as well as ensuring manpower and resource needs are met across an organization.
  • Advising senior and executive leadership on relevant matters, including plans, initiatives, issues, future developments, and policies impacting program outcomes.
  • Ensuring programs and processes are governed by internal controls and that appropriate precautions are taken to prevent fraud, waste, and misuse of resources in accordance with regulations.


NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

You must:

  • Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and
  • Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 07/09/2026.


The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers

Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions:

  • Working for the U.S. Government as a federal civilian or as a member of the military
  • A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government
  • Participation in a study abroad program sponsored by a U.S. affiliated college or university
  • Working as a contractor, intern, consultant or volunteer supporting the U.S. government


Education

Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.

Additional information

Additional Hiring and Special Appointing Authorities: See "THIS JOB IS OPEN TO" section above for what additional Appointing Authorities may apply. Veterans, military spouses, Peace Corps/VISTA volunteers, and people with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility and to understand what documentation would be required with your application, please click on the appropriate link below. You must provide documentation supporting your eligibility prior to the closing date of this announcement. If you have any questions regarding your eligibility, please contact the CBP Hiring Center via the contact information listed at the end of this job opportunity announcement.

  • Veterans
  • Military spouses Effective until December 31, 2028, any spouse of a member on active duty may be eligible
  • Individuals with Disabilities The proof of disability documentation must specify that you are eligible to apply using Schedule A. It does NOT need to detail your specific disability, medical history or need for accommodation. For more information visit this link.
  • Peace Corps and VISTA
  • Land Management Hiring Flexibility Act: The following documents are required at the time of application: SF-50s to demonstrate that you meet the eligibility requirements and the most recent performance rating signed by your supervisor or a statement from your supervisor documenting acceptable performance.
  • Other miscellaneous hiring authorities


Positions with known promotion potential do not guarantee promotion, nor is the promise of promotion implied.

Supervisory Probationary Period: You may be required to serve an 18 month probationary period upon appointment.

Leadership Training: All newly appointed first-time CBP Supervisors/GS-15s are required to complete mandatory training. The training will be scheduled by the Office of Training and Development within the first 90 days of appointment. The duration of the training will include 5 weeks of in-residence training in Harpers Ferry, WV. Note: This training may be waived if previously completed.

You may be required to successfully complete the training requirement as a condition of employment. Failure to successfully complete the required course(s) of training in accordance with CBP standards and policies will result in placement into either a former or different position, demotion, or separation as determined by management and appropriate procedures.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

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