Program Manager - Customer ExperienceYou'll make an impact by: - Lead cross-functional customer experience programs that improve digital platforms, service operations, customer feedback loops, and business processes.
- Turn customer experience strategy into clear execution plans with milestones, ownership, dependencies, risks, and measurable outcomes.
- Build portfolio visibility and operating rhythms that help leaders and partner teams make faster, better decisions across customer experience initiatives.
- Connect customer feedback, journey insights, support trends, and operational data into practical improvement actions across teams.
- Partner with Product, Customer Support, Project Management, Field Service, IT, design, data, and other business teams to improve the end-to-end customer lifecycle.
- Use AI, automation, and self-service thinking to scale repeatable processes, improve knowledge reuse, and reduce customer and employee friction.
You'll win us over by having the following qualifications: Basic Qualifications:
- High School diploma, or equivalent
- 5+ years of experience leading cross-functional programs, customer experience initiatives, service transformation, digital transformation, business operations, or related work.
- Experience managing timelines, dependencies, risks, issues, stakeholder communication, and delivery across multiple workstreams.
- Demonstrated ability to create structure in ambiguous environments and influence progress across teams without direct authority.
- Experience translating customer, business, or operational strategy into coordinated action and measurable outcomes.
- Experience with customer journey mapping, service design, voice of customer programs, customer satisfaction programs, or customer feedback-to-action processes.
- Experience with digital customer platforms, customer portals, support systems, Salesforce, Jira, Figma, Microsoft 365 Copilot, Copilot Studio, or similar tools.
- Experience improving customer self-service, knowledge management, workflow automation, or support operating models.
- Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.
Preferred Qualifications:
- Experience working in complex matrix organizations, including leading stakeholder adoption, organizational change, communications, and/or business readiness activities for new customer experiences, digital platforms, or service transformations.
- Comfort testing ideas through pilots, proofs of concept, or lightweight experiments before scaling solutions.
- Strong written and verbal communication skills, with the ability to summarize complex work clearly for leaders and working teams.
- Hands-on experience using AI-enabled workflows, automation tools, or self-service solutions to improve customer or employee experience.
- Experience building operating rhythms, portfolio views, dashboards, or governance routines that improve visibility and decision-making.
- Experience in industrial, infrastructure, energy, software-enabled services, or business-to-business environments.
- Bachelor's degree in business, engineering, operations, information systems, or a related field.
You'll Benefit FromSiemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
The pay range for this position is $102,459 - $175,644 annually with a target incentive of 10% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.
