- Act as primary point of contact for the local customer on operational and performance issues.
- Monitor project performance to customer requirements and expectations.
- Issue regular reports on program performance.
- Coordinate work of various functional groups such as: operations, IT, quality and billing.
- Identify areas of non-conformance and develop remedial plans
- Manage inventory levels to ensure timely order fulfillment.
- Resolve customer issues in a timely manner via a customer-defined escalation process and coordination of internal resources
- Conduct regular meetings with Operations/Business managers to ensure customer needs and timelines are achieved.
- Partner with customer and business teams to gather accurate requirements for reporting and analytics.
- Design, develop, validate and publish reports using Tableau, ensuring they meet all customer requirements, and with minimal rework.
- Coordinate UAT of reports with customer before publishing.
- Own communication of the progress to key stake holders via tracker
requirements, and with minimal rework. - Coordinate UAT of reports with customer before publishing.
- Own communication of the progress to key stake holders via tracker and weekly reporting.
- Prioritize reporting and analytics requests for team assignments
Required Skills
- B.S. Degree in Business, Project Management, Supply Chain or related discipline is required.
- 3-5 years Program, Project, or Operations Management experience in a fast-paced operation.
- 3+ years working in a distribution or forward logistics operation.
- Proficiency in MSOffice (Word, Excel, Power Point, Access and Project), report preparation and data analysis.
- PMP Certification preferred, but not required.
- Previous experience with quality systems a plus.
- 2 years of experience with data reporting and analytics.
- 2 years of SQL query experience.
- 2 years of Advanced Tableau experience.
- Experience in the telecommunications or cable industries is preferred.
- Ability to prioritize initiatives based on business needs.
This is an active vacancy.
