Job DescriptionThe Program Manager is responsible for supporting operational teams, identifying opportunities and implementing processes to improve the member experience across the care continuum. The position will facilitate and advance innovations in growing our membership that include both local and system-wide. Promotes a transparent culture that seeks member feedback at all points of care. Engages caregivers and providers at all levels to influence change that achieves the PacMed goal of "simply the right care." The Program Manager will ensure compliance and service targets are met, and any major issues and service failures impeding are identified, resolved and/or escalated.
Required Qualifications: - 5 years Health care operations experience.
- 5 years Customer service management experience.
Preferred Qualifications: - Bachelor's Degree
- 5 years Experience in consumer marketing (customer services, healthcare, direct-to-consumer) where customer lifetime value and net promoter methodologies are utilized.
- 2 years Experience in the healthcare industry.
Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.
