Program Manager, Corporate Employee Support This position is responsible for designing, implementing, and continuously improving employee support programs, knowledge management practices, and employee experience initiatives. The role partners across HR and the business to drive operational excellence, leveraging data, technology, and process optimization to enhance service delivery and program effectiveness. In addition to managing enterprise programs such as recognition, retirement, and culture initiatives, this position leads knowledge strategy and platform administration to ensure employees have access to accurate, user-friendly resources. This role plays a critical part in advancing a scalable, high-quality employee experience through strong program management, cross-functional collaboration, and continuous improvement.
Responsibilities: - Leads the design, implementation, and continuous improvement of employee support programs and initiatives, ensuring alignment with organizational priorities and employee experience goals.
- Executes a comprehensive Knowledge Management (KM) strategy, including governance, content standards, and continuous improvement processes to ensure accuracy, accessibility, and usability of enterprise knowledge.
- Administers the enterprise knowledge platform, including system configuration, content management, and performance monitoring.
- Creates and maintains knowledge articles, job aids, playbooks, and process documentation to support operational consistency, scalability, training and effective change management.
- Provides operational support and backup coverage for Employee Support functions during peak periods to ensure continuity of service.
- Designs, builds, and maintains SharePoint and other platforms to support knowledge sharing, resource accessibility, and team effectiveness.
- Manages and enhances enterprise employee experience programs, including recognition, milestone anniversaries, and retirement programs, ensuring timely execution, operational excellence, and alignment with company culture.
- Oversees recurring program operations, including coordination of communications, reporting, vendor interactions, and fulfillment processes across monthly, quarterly, and annual cycles.
- Prepares and manages external recognition submissions, including drafting content, coordinating data collection, and ensuring timely, accurate completion against established deadlines.
- Analyzes program performance, employee feedback, and operational metrics to identify trends, generate insights, and recommend improvements that enhance the employee experience.
- Owns program management from project scope definition, roadmap creation, planning and scheduling, and communicating status. Develops, maintains, and monitors program plans.
- Navigates dependencies between cross-functional teams and organization priorities. Effectively influences and proactively coordinates communication of plan progress with regular status updates to business leaders and project team members.
- Partners with Marketing, HR teams and others to identify related processes, compliance, and communication opportunities for each employee support program, ensuring a comprehensive and unified message for employees with the rollout of companywide HR programs.
- Provides a consistent, exemplary internal experience across the organization with a results-driven approach and balanced emphasis on culture development, communication planning, change management and informed decision making.
- Aspires to and practices the Corporate HR department mission to engage strategically with leaders and employees to serve the company culture, grow the business, and make a difference in our communities.
Qualifications:- Bachelor's Degree in Human Resources Management, Business Administration, Communications, or related field or equivalent work experience is required.
- Seven to ten years in program management, change management, product development or project management is required.
- Experience in the PEO industry and consulting experience is preferred.
Travel: Up to 15% of time
