Summary:

The Program Manager & Coordinator reporting into the GVP IDN will play a pivotal role in ensuring the efficient and effective functioning of the Strategic Customer IDN Team. This position provides program management and high-level operational support, focusing on implementing and maintaining standardized processes and operational rigor across key activities. Leveraging principles of BD Excellence, the role will coordinate critical executive activities, manage data, and support initiatives aimed at continuous improvement to enhance overall team effectiveness and customer engagement. This role is essential for translating strategic intent into organized, actionable execution within a fast-paced environment.

The Ideal candidate will have strong interpersonal and communication skills, a willingness to learn and apply structured problem-solving approaches to improve processes and comfortable operating with high learning agility and in ambiguous situations. In this role, having exceptional organizational skills, meticulous attention to detail is Key. For long term success in this position, a strong execution style orientation with a proactive and "hands-on" mindset is paramount.

Key Responsibilities:

Program Management & Strategic Execution

• Partner with 18 SCVPs and 3 IDN VPs to drive prioritization, develop integrated roadmaps, and manage execution against strategic priorities across Business Units and regions aligned with the IDN strategic initiatives.
• Translate strategic priorities from IDN leadership into integrated execution plans, ensuring alignment across Business Units and regions.
• Manage cross-functional programs, including tracking milestones, dependencies, risks, and mitigation plans.
• Analyze program data and business inputs to identify trends, risks, and opportunities, providing actionable insights to leadership.
• Drive accountability across stakeholders by proactively identifying gaps, escalating issues, and ensuring timely delivery of commitments.
• Establish and maintain program roadmaps and reporting mechanisms to provide clear visibility into progress, risks, and outcomes.
• Partner with leadership to prioritize initiatives, manage trade-offs, and ensure focus on highest-impact activities.

Executive and Operational Support:

• Coordinate executive meetings (internal and external), including scheduling, preparing agendas and necessary materials, and meticulous follow-up on action items.
• Prepare and compile materials for Monthly Operating Reviews and leadership team meetings, ensuring accuracy and completeness.
• Manage and oversee customer meeting logistics, including scheduling, preparation, and documenting key outcomes.
• Produce concise summaries of Business Unit (BU) leadership communications for internal dissemination.
• Provide support for data management and uphold reporting integrity, ensuring information is accurate and accessible.
• Coordinate executive industry engagements as directed, including logistical arrangements and material preparation.

BD Excellence and Process Optimization Support:

• Maintain and organize structures, frameworks, and templates to enable consistent standard work processes across the team.
• Assist in the creation, documentation, and ongoing maintenance of standard workflow processes.
• Own KPI tracking and reporting, ensuring visibility to performance, risks, and progress against strategic priorities.
• Contribute to the coordination of Salesforce (SFDC) rollout, adoption, and standard usage within the IDN team.
• Support initiatives focused on fostering a culture of accountability, learning agility, and execution excellence within the team.

Coordination and Communication:

• Partner with cross-functional stakeholders to align priorities, timelines, and deliverables.
• Serve as a central integrator across Business Units, regions, and leadership to drive aligned execution
• Facilitate efficient information flow and transparency across team operations, ensuring timely sharing of updates and decisions.
• Assist in the preparation of executive-ready narratives and materials for internal and external stakeholders, synthesizing complex information clearly.
• Synthesize complex inputs into clear, insight-driven narratives that enable leadership decision-making.

Minimum Requirements:

• Bachelor's degree
• 5+ years of proven experience in an operational support, or program manager role within a professional environment.
• Experience and proficiency in preparing professional documents, presentations (e.g., PowerPoint), and written summaries for executive audiences.
• Experience interacting comfortably and effectively with various levels of management and external partners and stakeholders

Preferred Knowledge & Skills:

• Familiarity with or an eagerness to learn continuous improvement concepts such as standard work and KPIs is
• Experience and a demonstrated ability to manage multiple programs, tasks and priorities effectively.

Pay Transparency Statement:

At BD, we are committed to supporting our associates' well-being, development, and success through a performance-based culture. For this position, BD offers a competitive compensation package along with the following benefits specific to this role:
• Annual Bonus
• Potential Discretionary LTI Bonus

Health and Well-being Benefits
• Medical coverage
• Health Savings Accounts
• Flexible Spending Accounts
• Dental coverage
• Vision coverage
• Hospital Care Insurance
• Critical Illness Insurance
• Accidental Injury Insurance
• Life and AD&D insurance
• Short-term disability coverage
• Long-term disability insurance
• Long-term care with life insurance

Other Well-being Resources
• Anxiety management program
• Wellness incentives
• Sleep improvement program
• Diabetes management program
• Virtual physical therapy
• Emotional/mental health support programs
• Weight management programs
• Gastrointestinal health program
• Substance use management program
• Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit

Retirement and Financial Well-being
• BD 401(k) Plan
• BD Deferred Compensation and Restoration Plan
• 529 College Savings Plan
• Financial counseling
• Baxter Credit Union (BCU)
• Daily Pay
• College financial aid and application guidance

Life Balance Programs
• Paid time off (PTO), including all required State leaves
• Educational assistance/tuition reimbursement
• MetLife Legal Plan
• Group auto and home insurance
• Pet insurance
• Commuter benefits
• Discounts on products and services
• Academic Achievement Scholarship
• Service Recognition Awards
• Employer matching donation
• Workplace accommodations

Other Life Balance Programs
• Adoption assistance
• Backup day care and eldercare
• Support for neurodivergent adults, children, and caregivers
• Caregiving assistance for elderly and special needs individuals
• Employee Assistance Program (EAP)
• Paid Parental Leave
• Support for fertility, birthing, postpartum, and age-related hormonal changes

Leave Programs
• Bereavement leaves
• Military leave
• Personal leave
• Family and Medical Leave (FML)
• Jury and Witness Duty Leave

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

Primary Work Location
USA NJ - Franklin Lakes

Additional Locations

Work Shift

At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You."

Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.

Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

Salary Range Information
$120,300.00 - $192,400.00 USD Annual