About the roleWe are seeking a Senior Program Manager to lead delivery across client engagements and internal initiatives in a fast-paced SaaS environment. In this role, you will manage projects from kickoff through go-live, working closely with clients and cross-functional teams including solutions, product, engineering, and client successes.
This role also plays a key part in leveraging AI enabled tools and automation to improve delivery efficiency, project insights, and stakeholder communication. The ideal candidate brings strong execution discipline, excellent client facing skills, and a forward-looking mindset toward modern delivery practices, including the responsible use of AI.
What you'll doProject Delivery & Execution- Own and manage the full project lifecycle for Consulting & Delivery engagements, from initiation through implementation, production go-live, and project closure.
- Develop and maintain comprehensive project plans, timelines, milestones, and dependency tracking across multiple workstreams.
- Proactively identify, assess, and manage project risks, issues, and change requests, escalate early to protect delivery commitments.
- Ensure project deliverables meet agreed upon scope, quality standards, and customer success criteria.
- Lead launch readiness with operations, engineering, and QA teams, including quality gate completion, escalation, escalation contacts, and internal go-live communications.
- Coordinate user acceptance testing, client environment enablement, and customer rollout aligned to the organization's release management process.
- Lead internal Consulting & Delivery initiatives focused on improving delivery efficiency, quality, and scalability.
- Apply automation and AI tools to improve planning, status reporting, risk identification, and delivery insights - without replacing sound program judgement.
- Identify opportunities to apply AI and automation to streamline project workflows, improve documentation quality, and reduce manual effort.
Client & Stakeholder Management - Serve as the primary point of contact for clients throughout the Consulting & Delivery lifecycle, managing expectations and building trusted partnerships.
- Lead project kickoff meetings, status reviews, and executive level communications with internal and external stakeholders.
- Prepare and deliver clear, audience-appropriate project status updates, risk assessments, and executive summaries.
- Manage proof-of-concept and pilot programs with defined success criteria and transition paths to full production.
Cross Functional Coordination - Partner closely with Consulting, Engineering, Product, Data Operations, Client Success, Legal, and Finance teams to drive alignment and execution.
- Coordinate internal resources and ensure accountability across all project contributors.
- Support smooth handoff from Consulting & Delivery to Client Success or ongoing support teams at project completion.
- Support internal, cross-company initiatives by helping plan, coordinate, and drive execution.
- Partner with cross-functional teams outside Consulting & Delivery (e.g., Product, Operations, Engineering, GTM) to help plan, track, and execute internal programs.
- Help drive adoption of new tools, processes, or platforms by coordinating stakeholders and tracking progress.
Governance, Financial & Operational Management - Track project health across schedule, scope, and delivery metrics, contributing to portfolio level reporting as required.
- Ensure adherence to Consulting & Delivery processes, governance standards, and documentation requirements.
- Support leadership with delivery insights, lessons learned, and recommendations for improving client outcomes.
- Continuously evaluate and recommend process improvements that improve speed, quality, and predictability of delivery.
- Support scope and change management with finance, legal, and sales when requirements evolve post-kickoff.
Experience working with financial institutions of fintech platforms is a plus.
What Success Looks Like - Successfully delivery multiple client implementations from kick-off to go live.
- Maintain high client satisfaction and strong stakeholder relationships.
- Help drive successful proof-of-concept engagements that lead to production implementations.
- Improve delivery efficiency through repeatable implementation practices.
- Use automation and AI to measurably improve reporting quality, risk visibility, and team efficiency.
QualificationsRequired
- 4-7 years of experience in project or program management within a SaaS, technology, or consulting environment.
- Proven experience managing client-facing software or platform implementations. Experience working with Agile, Waterfall, or hybrid delivery models.
- Strong stakeholder management, organization, and communication skills.
- Proven experience managing client integrations involving APIs, data feeds, or platform implementations.
- Ability to manage multiple clients, tasks, and projects effectively.
- Comfortable working under pressure with a customer-first mindset.
- Experience with project management tools such as JIRA and Microsoft Teams Planner.
Preferred
- Experience in financial services, fintech, or financial data platforms.
- Exposure to APIs, data integrations, or platform implementations.
- PMP, Scrum Master, or related certification.
Traits of Successful Candidates - Execution-oriented with strong attention to detail.
- Comfortable working with clients and cross-functional teams.
- Able to manage multiple priorities and navigate ambiguity.
- Proactive problem solver with a strong sense of ownership.
Career Growth This role offers opportunities to grow into Senior Program Manager, Delivery Manager, or Consulting & Delivery leadership roles as you gain experience leading complex implementations.
Travel Expected percentage of travel time is 0%-10%.
Location: Raleigh, NC and surrounding areas
Salary Range: $115,000 - $135,000 annually, plus eligibility for an annual bonus plan.
