IQVIA

Program Manager, Client Services

IQVIA • $85K — $90K *
New Providence, NJ 07974In-Person
Healthcare
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor’s Degree or equivalent experience required
  • 5-7 years in relevant work, with a focus on pharmacy or healthcare
  • Experience in call center management or supervision
  • Strong analytical skills and problem-solving ability
  • Exceptional verbal and written communication skills
  • Proficient in data entry with a minimum typing speed of 30wpm
  • Understanding of pharmacy and medical co-pay claims processing

Responsibilities

  • Manage daily workflow and establish work procedures for client programs
  • Schedule staff effectively to minimize overtime costs
  • Monitor call center interactions for quality assurance
  • Ensure accuracy in insurance communication and faxing
  • Respond to inquiries from staff and customers, recommending solutions
  • Update Standard Operating Procedures as needed while ensuring version control
  • Gather data and compile reports for presentations

Benefits

  • Educational opportunities to improve job knowledge
  • Potential for performance bonuses and incentives
  • Comprehensive health and welfare benefits
  • Opportunities for professional development and growth
  • Supportive work environment with a focus on team building
Full Job Description
Internal Job Description

​**The purpose of this posting is to build up our database with candidates who have a skill set that meet the requirements below for future opportunities**

The Program Manager manages the relationships with the manufacturer and Access or Affordability Support Services Division and supervises and coordinates daily workflow of staff within the specific manufacturer program. Additionally, this role provides strategic client management, coupled with virtual program call center oversight and management.

Primary Responsibilities:

  • Determine work procedures and expedites daily workflow of specific Client

  • Schedule staff and make necessary changes to reduce overtime to limit company expenses

  • Monitor and verify call center staff phone calls with patients, providers, and third-party payers

  • Review accuracy on insurance and provider communication for faxing

  • Address staff and customer questions and recommend corrective services

  • Update SOPs per client request and/or change in protocol while maintaining version control

  • Collect research and data to compile into reports and presentations

  • Delegated to be the direct point of contact with client

  • Provide product/service information to customers, providers, and fellow employees

  • Provide key updates and quarterly business reviews for client

  • Keep equipment operational by following established procedures and report malfunctions

Additional Responsibilities:

  • Updates job knowledge by participating in educational opportunities

Required Qualifications:

  • To be eligible for this position, you must reside in the same country where the job is located.

  • Bachelor’s Degree or equivalent combination of education and experience.

  • Five years of relevant work experience.

  • Call center management/supervisor experience.

  • Strong analytical mind with problem-solving aptitude.

  • Exceptional verbal and written communication skills.

  • Minimum 5-7 years of pharmacy, healthcare, or related work experience.

  • Data entry skills and ability to type 30wpm+.

  • Understanding of insurance and adjudication processes

  • Proficient in cross training in various departments, knowledge of interdepartmental coordination and communication procedures

  • 1-2 years of experience using IQVIA data and products preferred.

Skills and Abilities:

  • Understanding pharmacy and medical co-pay claims processing

  • Proficient in PC applications.

  • Business acumen (knowledge of the pharmaceutical industry, including the applications for IQVIA data)

  • Change management/process analysis skills.

  • Strong communication skills, including ability to train, present and deal tactfully with clients.

  • Project management experience in overseeing or contributing in difficult, multi-discipline projects Managerial skills, including a strong focus on team building.

  • Knowledge of IQVIA databases and report creation process.

#LI-CES

#LI-DNP

The potential base pay range for this role is $85,000-$90,000 annually. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

About IQVIA

Innovex offers superior and creative advice to corporations. In addition, they raised venture capital for our own affiliate companies, in addition to having assisted clients in fund-raising efforts, new venture outreaches, and financing. Their engineers and technical staff offer varied backgrounds in manufacturing, high tech, product design, quality control, safety, biomechanics, and robotics.

IQVIA Careers

Join the vibrant team at IQVIA, a leading global provider of advanced analytics, technology solutions, and clinical research services to the healthcare industry. IQVIA is recognized for its commitment to innovation, leadership in healthcare, and a culture that celebrates diversity and inclusion.

Work You’ll Do

At IQVIA, we offer job opportunities that empower you to leverage your skills and drive healthcare forward. Become part of a team that thrives on innovation and the pursuit of operational excellence, helping to improve patient outcomes across the globe.

Transform Your Career

IQVIA is the place where you can transform the world of healthcare while advancing your career. With a variety of positions available, from research and development to business analytics, IQVIA is at the forefront of the industry. Our leadership is committed to fostering a culture of growth and professional development, making IQVIA a prime environment for both seasoned professionals and those seeking an internship to kickstart their career.

Innovative Work Environment

Join over 50,000 dedicated professionals in a dynamic environment where technology meets healthcare. At IQVIA, innovation isn’t just a buzzword; it's the backbone of how we solve complex challenges. With cutting-edge resources and a collaborative global team, your work at IQVIA directly contributes to advancements in life sciences.

Career Development and Benefits

IQVIA believes in nurturing its team members not just as employees but as individuals seeking to grow their careers. We support this with unmatched benefits, diversity training, and opportunities for leadership development. Our commitment to your career growth is matched by our dedication to providing a supportive and inclusive workplace.

Explore Job Opportunities

Whether you’re looking for a full-time position, part-time work, or a graduate internship, IQVIA offers a range of employment options to match your career ambitions. Our hiring process is designed to be transparent and engaging, helping you to understand where your skills can best be utilized within the company.

Networking and Professional Development

At IQVIA, networking and professional development are part of our DNA. Engage with industry leaders, participate in global conferences, and take advantage of our in-house training programs designed to enhance your skills and advance your career.

Stay Connected

Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Explore the diverse job opportunities at IQVIA and find where you can make an impact.

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Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at IQVIA. Embark on a journey of growth, innovation, and leadership at IQVIA. Shape your future in an environment that values diversity and fosters professional development. Join IQVIA today and transform healthcare through the power of information and technology.
Learn more about IQVIA
Size
82,000 employees
Market Cap
$37.5 billion
Industry
Pharmaceuticals & Biotech
Net Income
$279 million
Founded
2016
5 Year Trend
+15.3%
Revenue
$11.3 billion
NASDAQ
IQV
* Ladders Estimates

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