Job Description Summary
The Program Manager II, Cellular Therapy provides strategic and operational leadership for the financial lifecycle of cell and gene therapy patient accounts-from referral intake through one year post-treatment. This role designs and implements end-to-end processes that optimize revenue capture, compliance, and financial performance in a highly regulated and clinically complex environment.

The Program Manager leads the development of standardized workflows and supporting infrastructure, including the construction and maintenance of work queues, dashboards, and analytic tools. The role partners cross-functionally with Revenue Cycle, Revenue Integrity, Coding, Managed Care, Finance, Clinical Operations, and other key stakeholders to ensure accurate charge capture, documentation integrity, reimbursement optimization, and regulatory compliance.

In collaboration with Quality and Compliance leadership, the Program Manager designs and executes programmatic audits to strengthen provider accountability, reduce first-line denials, minimize terminal write-offs, and ensure adherence to federal, state, and payer-specific billing requirements. The role proactively identifies trends in underpayments and denial patterns, implements corrective action plans, and monitors payment-to-charge ratios to improve financial performance.

Additionally, this role represents the program in external stakeholder engagements, including participation in public policy forums and state-level working groups, contributing subject matter expertise to inform evolving reimbursement frameworks for cellular therapies.

The Program Manager II functions as a strategic liaison between clinical operations and financial infrastructure, aligning operational excellence with fiscal stewardship to support sustainable growth of the cellular therapy program.

Entity
Medical University Hospital Authority (MUHA)

Worker Type
Employee

Worker Sub-Type
Regular

Cost Center
CC005368 CHS - Cellular Therapy ICCE Admin

Pay Rate Type
Salary

Pay Grade
Health-30

Scheduled Weekly Hours
40

Work Shift

Job Description

Education and Work Experience:

• Graduate of high school or GED equivalency required.
• Minimum of twelve (12) years of financial coordination, billing, or revenue cycle, preferably in cell and gene therapy program.
• Knowledge of building charges and providing recommendations to cell and gene therapy charges in charge description master.
• Knowledge of end-to-end revenue cycle functionality within Epic.
• Strong organizational, communication, and problem-solving skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Basic computer proficiency for documentation and recordkeeping.
• Ability to function as an educator.

Preferred Qualifications:

• Direct experience in cellular therapy, bone marrow transplant, or gene therapy program operations.
• Experience working within a FACT-accredited or similarly regulated program.
• Membership in the American Society for Transplantation and Cellular Therapy (ASTCT).
• Experience serving as a preceptor, trainer, or mentor in a healthcare setting.
  Proficiency with Epic, including revenue cycle modules, reporting tools, or work queue build.
• Experience collaborating on patient access initiatives for South Carolina Medicaid and regional payer populations.
• Experience working within one of the approximately 200 cellular therapy programs in the United States.
• Experience participating in state-level reimbursement policy forums or payer working groups.

Physical Requirements:

Physical Requirements: 1) (C) Continuous - 6-8 hours per shift; 2) (F) Frequent - 2-6 hours per shift; 3) (I) Infrequent - 0-2 hours per shift Ability to perform job functions while standing. (C). Ability to perform job functions while sitting. (C) Ability to perform job functions while walking. (Continuous) Ability to climb stairs. (I) Ability to work indoors. (C) Ability to work outside in temperature extremes. (I) Ability to work from elevated areas. (F) Ability to work in confined/cramped spaces. (F) Ability to perform job functions from kneeling positions. (I) Ability to bend at the waist. (C) Ability to twist at the waist. (F) Ability to squat and perform job functions. (F) Ability to perform "pinching" operations. (F) Ability to perform gross motor activities with fingers and hands. (C) Ability to perform firm grasping with fingers and hands. (C) Ability to perform fine manipulation with fingers and hands. (C) Ability to reach overhead. (F) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (C) Ability to fully use both legs. (C) Ability to use lower extremities for balance and coordination. (F) Ability to reach in all directions. (C) Ability to lift and carry 50 lbs. unassisted. (I) Ability to lift/lower objects 50 lbs. from/to floor from/to 36 inches unassisted. (I) Ability to lift from 36" to overhead 25 lbs. (I) Ability to exert up to 50 lbs. of force. (F) Examples include: To transfer a 100 lb. patient that cannot assist in the transfer requires 50 lbs. of force. For every 100 additional pounds, assistance will be required from another healthcare worker. 20 lbs. of force is needed to push a 400 lb. patient in a wheelchair on carpet. 25 lbs. of force is required to push a stretcher with a patient with one hand. Ability to maintain vision 20/40 corrected. (C) Ability to see and recognize objects close at hand or at a distance. (C) Ability to match or discriminate between colors. (C) Ability to determine distance/relationship between objects; depth perception. (C) Good peripheral vision capabilities. (C) Ability to maintain hearing acuity, with correction. (C) Ability to perform gross motor functions with frequent fine motor movements. (C) Ability to deal effectively with stressful situations. (C) Ability to work rotating shifts. (F) Ability to work overtime as required. (F) Ability to work in a latex safe environment. (C) *Ability to maintain tactile sensory functions. (C) *(Selected Positions) *Ability to maintain good olfactory sensory function. (C) *(Selected Positions) *Ability to be qualified physically for respirator use, initially and as required. (C) (Selected Positions) *

Additional Job Description

Education and Work Experience:
• Graduate of high school or GED equivalency required.
• Minimum of twelve (12) years of financial coordination, billing, or revenue cycle, preferably in cell and gene therapy program.
• Knowledge of building charges and providing recommendations to cell and gene therapy charges in charge description master.
• Knowledge of end-to-end revenue cycle functionality within Epic.
• Strong organizational, communication, and problem-solving skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Basic computer proficiency for documentation and recordkeeping.
• Ability to function as an educator.

Preferred Qualifications:
• Direct experience in cellular therapy, bone marrow transplant, or gene therapy program operations.
• Experience working within a FACT-accredited or similarly regulated program.
• Membership in the American Society for Transplantation and Cellular Therapy (ASTCT).
• Experience serving as a preceptor, trainer, or mentor in a healthcare setting. Proficiency with Epic, including revenue cycle modules, reporting tools, or work queue build.
• Experience collaborating on patient access initiatives for South Carolina Medicaid and regional payer populations.
• Experience working within one of the approximately 200 cellular therapy programs in the United States.
• Experience participating in state-level reimbursement policy forums or payer working groups.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!