TITLE: Program Manager
REPORTS TO: Project Director
LOCATION: Borderplex Region
EMPLOYMENT TYPE: Full-Time, Exempt Employee
Career Team is looking to hire a Program Manager who will be responsible for the coordination of assigned programs and the management of services within those programs. This role oversees the implementation of policies and procedures, conducts analysis of workforce activities to evaluate compliance, and leads frontline staff to meet or exceed performance goals. Work is performed under the supervision of the Project Director.
Your Impact on Career Team's Success:- Responsible for the planning and implementation of a quality management model for continuous improvement and customer satisfaction
- Manage and lead project staff to meet or exceed performance goals, including ensuring staff perform thorough, accurate review of all case files with no disallowed costs on eligibility
- Use Work-In-Texas reports to analyze and support performance activities
- Ensure appropriate action is followed to correct deficiencies
- Identify community partnerships, collaborate with other professionals, and maintain partner relationships
- Evaluate and understand all performance goals at the beginning of each program year and establish procedures to ensure staff follow all prescribed strategies to impact each performance measure
- Direct, control, and supervise the work activity of project staff, identify and fill open positions in a timely manner, deliver timely coaching, and conduct employee evaluations when scheduled
- Identify and address needs for staff training
- Welcome and address customer complaints fairly and with good customer service as a guide
- Utilize and model Extreme Customer Service behaviors in all interactions with internal and external customers
- Approach each day and task with a "ZAG" mindset
- Other duties and projects as needed
This position is expected to be a HYBRID position. The selected candidate will be required to work onsite as well as remotely.To Qualify for This Role, You Must Have:- A Bachelor's degree in Business Administration, Psychology, Social Services, or a related field or equivalent experience with 2 to 4 years of proven management skills
- Preferred knowledge of workforce development program operations and development
- Strong business knowledge of customer service best practices and performance management, with experience in training and coaching/mentoring
- Top-level project management, organizational, personnel, problem solving, and data analysis skills, with the ability to interact with employees at all levels
- Excellent interpersonal skills and both written and oral communication skills
- Strong technical skills, proficiency in Microsoft Office, and a commitment to accountability in a continually improving quality environment
- A Valid Driver's License and adequate vehicle insurance coverage
Additional Skills/Knowledge Career Team Would Love for This Role:- Strong computer skills in MS Excel and Google Sheets
- Bilingual or multilingual
- Experience and knowledge of WIOA, TANF, SNAP, and other workforce development contracts/programs
- Training in Trauma Informed Care, evidence-based practice, and/or whole family services
Salary: $88,000 - $92,000/yr
Travel: As Needed
